Job details
Kazamer Tax Consultant is seeking a skilled IT Support Engineer to join our dynamic team in Dubai. This role is critical for ensuring smooth IT operations and delivering top-notch technical support to our staff. If you have strong problem-solving abilities and extensive experience in IT support, we would love to hear from you.
Key Responsibilities:
Troubleshoot functional and technical issues in configured processes, coordinating with product support for Level 3 concerns.
Record reported issues and resolutions to update the knowledge management system and FAQ database.
Prepare monthly reports on reported and resolved issues.
Ensure compliance with standard software policies and assess non-standard software requests through thorough analysis and security checks.
Assist users in daily activities, collaborating to identify and log business transactions within the system.
Provide comprehensive support for all end-user systems, including printers, PCs, mobile devices, IoT devices, and phones.
Deliver services and support in line with SLAs and customer satisfaction objectives.
Requirements:
Bachelor's degree in Computer Science or related field with at least 6 years of related experience.
Required Certifications: A+, M365 Certification, Network+.
Preferred Certifications: Microsoft Technology Associate (MTA), Avaya, CCNA.
Proven experience as a Level 3 Support Technician or similar role.
Strong knowledge of computer systems, hardware, and software.
Excellent problem-solving and communication skills.
Ability to document solutions and provide training to users.
Familiarity with helpdesk software and remote troubleshooting.
Benefits:
Competitive salary.
Other employee benefits as per UAE Labour Law.
At Kazamer Tax Consultant, we are committed to providing a collaborative and forward-thinking work environment. Based in Dubai, this role offers the opportunity to work in a challenging yet rewarding IT environment, supporting our team to achieve excellence. If you're ready to take your IT career to the next level, apply today!
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