Job details
Job DescriptionA Front Office Manager plays a key role in ensuring the smooth operation of the front desk and reception area of a company. They are responsible for managing the front office staff, overseeing guest services, and ensuring a positive experience for all visitors and clients.
The Front Office Manager is responsible for:
Leading the Front Office Team.
Performing all tasks related to Front Office work.
Training the Front Office staff.
Managing and supervising the team to achieve guest experience and brand KPIs.
Developing and maintaining the workflow of the Front Office.
Ensuring the quality of customer service.
Ensuring a high level of guest satisfaction and experience.
Building strong relationships and liaising with all other departments.
Performing administrative duties (reports, accounts, data, accuracy and legality of invoices).
Supervising and coordinating the front desk staff.
Ensuring efficient and friendly guest service.
Managing reservations and room assignments.
Handling guest inquiries and complaints.
Overseeing the maintenance of guest records and accounts.
Developing and implementing front office policies and procedures.
Collaborating with other departments to ensure overall customer satisfaction.
Preparing regular reports and budgets.
Ensuring compliance with company standards and regulations.
QualificationsBachelor's degree in business administration or related field.
Similar experience in an international chain hotel.
Proven experience in a managerial role.
Excellent communication and interpersonal skills.
Proficiency in OPERA and Microsoft Office.
Strong leadership and organizational abilities.
Ability to handle multiple tasks and prioritize effectively.
Fluency in English.
High degree of computer skills.
Professional attitude displayed towards guests and colleagues.#J-18808-Ljbffr
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Hiring company
Confidential
-
Hotel Reception Diploma New Skills AcademyAED 88
AED 1,098Duration: Upto 10 Hours -
Receptionist Diploma StudyHubAED 49
AED 955Duration: Upto 11 Hours
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