Food & Beverage Captain
Job details
Company Description
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Position Overview:
The Food & Beverage Captain at Raffles and Fairmont Doha will oversee the daily operations of the restaurant, ensuring exceptional service and guest satisfaction. This role involves leading the F&B team, coordinating with other departments, and maintaining high standards of quality and efficiency.
Key Responsibilities:
Team Leadership:Supervise and lead the F&B team, providing guidance, training, and support.
Assign duties and responsibilities to team members to ensure smooth operations.
Foster a positive work environment and promote teamwork and collaboration.Guest Service:Ensure that all guests receive prompt, courteous, and professional service.
Address and resolve guest complaints and issues efficiently.
Maintain a strong presence on the floor, interacting with guests to enhance their dining experience.Operational Management:Oversee the setup, operation, and closing procedures of the restaurant.
Monitor and maintain cleanliness, hygiene, and safety standards in the dining area.
Ensure that all equipment and facilities are in good working condition.Order and Inventory Management:Coordinate with the kitchen and bar to ensure timely and accurate delivery of orders.
Assist in managing inventory levels, placing orders, and receiving supplies.
Monitor stock levels and minimize waste.Training and Development:Conduct training sessions for new hires and ongoing training for existing staff.
Ensure team members are knowledgeable about menu items, specials, and promotions.
Provide feedback and coaching to improve performance and service standards.Reporting and Documentation:Maintain accurate records of daily operations, including sales, expenses, and guest feedback.
Prepare and submit reports to the F&B Manager as required.
Assist in budgeting and financial planning for the F&B department.Qualifications
Qualifications:
Diploma or degree in Hospitality Management, Food & Beverage Management, or a related field.
Proven experience in a supervisory role within the food and beverage industry, preferably in a luxury hotel setting.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Thorough knowledge of F&B operations, including food safety and hygiene standards.
Ability to handle stressful situations and remain composed under pressure.
Proficiency in using POS systems and Microsoft Office Suite.
Flexibility to work various shifts, including weekends and holidays.#J-18808-Ljbffr
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