Job details
**Job Number** 23209013
**Job Category** Sales & Marketing
**Location** W Doha, West Bay, Zone 61, Doha, Qatar, Qatar VIEW ON MAP
**Schedule** Full-Time
**Located Remotely?** N
**Relocation?** N
**Position Type** Non-Management
***
Supporting the Director of Spa and work to increase the Spa's presence within the luxury spa industry by identifying and pitching new business opportunities to maximize the financial performance of the department. Maintain productive relationships and increase sales opportunities with new and existing customers, and inform customers of new product launches, treatments, special offers and all relevant updates. Proactively promote the spa services within the hotel as well as externally within Doha.
**BUILDING SUCCESSFUL RELATIONSHIPS THAT GENERATE SPA SALES OPPORTUNITIES**
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls, entertainment, events etc.
- Develops relationships within community to strengthen and expand customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
**MANAGING SPA SALES ACTIVITIES**
- Proactively promote spa service within the hotel premises by engaging with guests in the spa, lobby and other areas of the hotel where applicable.
- Conduct sales calls to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Strives to bring the business and footfall to the Spa.
**USING KNOWLEDGE OF MARKET TRENDS AND TARGET CUSTOMER INFORMATION TO MAXIMIZE REVENUE**
- Identifies new business to achieve spa revenue goals.
- Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.
**PROVIDING EXCEPTIONAL CUSTOMER SERVICE**
- Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Executes and supports the company's customer service standards.
- Provides excellent customer service consistent with the daily service basics of the company.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
POLICIES AND PROCEDUERS
- Follow company and department policies and procedures.
- Protect the privacy and security of guests and coworkers.
- Maintain confidentiality of proprietary materials and information.
- Perform other reasonable job duties as requested.
GUEST RELATION
- Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible.
- Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process (e.g., LEARN, PLEASED, Guest Response, LEAP) to resolve issues, delight, and build trust.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible.
- Thank guests with genuine appreciation and provide a fond farewell.
COMMUNICATION
- Provide assistance to coworkers, ensuring they understand their tasks.
- Speak to guests and co-workers using clear, appropriate and professional language.
- Prepare and review written documents (e.g., daily logs, business letters, memoranda, reports), including proofreading and editing written information to ensure accuracy and completeness.
- Talk with and listen to other talents to effectively exchange information.
- Discuss work topics, activities, or problems with coworkers or managers discreetly and quietly, avoiding public areas of the property.
ASSISTS MANAGEMENT
- Assist in the administration and implementation of staff training in all aspects of the spa operations i.e. business telephone usage, guest relations, retail sales, spa services etc
- Assign and ensure work tasks are completed on time and that they meet appropriate quality standards.
- Encourage and motivate talents to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements.
- Coordinate tasks and work with other departments to ensure that the department runs efficiently.
- Assist in the supervision / operation of the spa.
- Acting as a proactive member of the team and leading by example
- Portraying a friendly and professional image at all times
- Ensure smooth operations at front desk, including reception and c
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