Operations Regional Director
Job details
THE ROLE
As the Operations Regional Director responsible for leading our Central Europe operations regional team, you'll be managing a team that focuses on execution of regional processes and managing a set of our local depots and their respective teams, overseeing the daily operations in order to drive operational results on availability and quality of the fleet, customer satisfaction over the service provided and operational efficiency, through ensuring high-standards for our operations and effective implementation of central procedural guidelines defined for our operating model.
You will be part of the management team of the region and be responsible for the achievement of the targets defined for your region. Reporting directly to the Chief Operations Officer, this pivotal role Indie Campers, together with working alongside people from different countries and nationalities.
WHAT WILL YOU WORK ON?
Lead and supervise the regional team and the local teams in your region
Oversee day-to-day regional operations execution and actively manage the team to achieve the results defined for the region regarding fleet availability, customer satisfaction and operational efficiency
Oversee the performance of the local operations and guarantee that the operating standards are being followed and the operational objectives are being met
Guarantee that the customer is first, and address all customer feedback with the utmost importance, adapting the modus operandi to decrease the amount of exceptions, and monitor results daily and follow-up on action plans for continuous improvement
Coordinate with central teams to ensure processes are well defined and adapted to the regions, in order to ensure success
Lead, coordinate and deliver any projects related to operational expansion within your region
Responsible for the P&L management of your region, being part of the management team of the region, along with Revenue & Marketing, People and Finance peers, being the ultimate responsible for the operational cost of the service provided to the customer in your region. Within this scope you will be required to:
Be responsible for identifying efficiency initiatives and their effective deployment
Be responsible for any relationship with international suppliers for operations that exist within the region
Ensure resources are always adjusted to activity levels, constantly forecasting the demand needs and optimizing local cost structures
WHO ARE WE LOOKING FOR?
Background in Business Management, Engineering or similar education
At least 10 years of total relevant experience
Experience in strategic consulting or finance-related positions is a plus
More than 3 years of proven experience in managing operational teams with P&L Ownership and direct control over operational financial performance on sustainable business models - rent-a-car and hospitality industries are a plus
Proven track record in establishing operational standards and developing structured operations
Proven track record in leading, managing and developing high-performing teams
Capacity to effectively communicate with all levels of the organisation
Thrives under pressure and is able to coordinate the efforts of big teams
Organized, analytical and results-oriented
Fluent in English with German or Italian being highly desirable
#J-18808-Ljbffr Gestão e operações
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
