Lobby Hostess

Responsibilities:

1. Ensures that our guests have memorable experiences at Sofitel Dubai The Palm.
2. Welcome and bid fond farewell to all guests upon arrival at the resort in a traditional manner as stipulated in the operating procedures.
3. Assist guests in resort activity enquiries/requests.
4. Ensure that established levels of guest service are maintained at all times within the reception area.
5. Actively elicit guest feedback and preferences regarding resort services and ensure action is initiated on the same to maximize guest satisfaction.
6. Ensure sufficient stocking of welcome beverages, refresh towels, and special amenities are maintained.
7. Coordinate transportation for guests in collaboration with the concierge desk.
8. Handle difficult situations while effectively following resort policies and procedures.
9. Communicate promptly and efficiently guest complaints and compliments to the Front Office Manager / Duty Manager / Guest Relations Manager.
10. Keep the immediate Manager / Supervisor promptly and fully informed.
11. Ensure safety and security of guests.
12. Actively participate in upselling Spa, Food and Beverage outlets, and excursions.
13. Ensure the standards of service as well as the LQA requirements are followed and adhered to.

1. Excellent communication skills and presentation.
2. Ability to converse with guests from diverse backgrounds.
3. Fluency in English; foreign languages are an advantage.
4. Minimum 1 year experience as a Lobby Host; preferably in a similar quality hotel.
5. A friendly and outgoing behavior.
6. Proactive, resourceful, and able to work independently.
7. Strong decision-making abilities.