Food and Beverage Team Leader

With properties in some of Australia’s most iconic locations, NRMA Parks & Resorts provides accommodation that suits every budget and style – from campsites to luxury resorts. From Tropical North Queensland to the remote Tasmanian wilderness, we connect holidaymakers with incredible natural destinations that offer more than a change of scenery. Owned by the NRMA Group, we have a large team across our holiday parks, resorts and support office who love what they do, all working together to make holiday magic. Because creating unforgettable holidays is not just our job – it’s in our nature. Strahan is a small town and working port that serves as the gateway to the stunning UNESCO Tasmanian Wilderness World Heritage Area. Located approximately 4.5 hours from Hobart or Launceston, Strahan Village is located in the heart of Strahan and offers an abundance of character and unique stories of the area’s pioneering history. With 132 guest rooms, 4 food and beverage outlets and the award winning Gordon River Cruises experience, this unique destination offers every opportunity to fall in love with the charm and beauty of Tasmania’s west coast.

Job Description

• Staff accommodation and meals package available

What You'll Do: We are seeking a vibrant and experienced Food & Beverage professional to join the Strahan Village team as a Team Leader, working on a full-time basis.  Our Food & Beverage Team Leaders will support the team to deliver an exceptional guest experience. We’re looking for someone who shares our passion for Tasmania’s remote, wild places – someone who is committed to inspiring our guests and creating an unforgettable experience by promoting the very best in Tasmanian produce, beer and wine and love to create a cheeky cocktails or mix the classics. You will also:

• Ensure the Food and Beverage Department represents the core values of NRMA in terms of professionalism, cleanliness and guest experience.
• Work professionally alongside the Chef, Resort Management and Department Heads
• Create and maintain a positive, dynamic working culture that creates moments of exceptional quality.
• Assist to train, or guide Food and Beverage Attendants and ensure service standards are met
• Lead team members in all aspects of the daily operation of the Restaurant, providing the necessary assistance and training where required
• Barista duties as required
• Other duties as may be required from time to time due to operational needs and much more

What You'll Bring: Ideally, you will have previously held a senior role, or had extensive experience in a Food and Beverage department and you are now ready to move into a role where no one day will ever be the same. Your hands on experience will assist in leading & mentoring the department to success.

• Comprehensive knowledge of food & beverage operations 
• Proven food & beverage leadership experience, including the ability to successfully lead, coach and mentor a team 
• Exceptional interpersonal and communication skills 
• A passion for providing excellent customer service, engaging in great conversations with our guests 
• Strong service experience with a passion for great food showcasing local produce 
• A vibrant attitude with the ability to work effectively as part of a busy team 
• Strong knowledge of beverage products such as spirits, beer, and wine. 
• Barista skills 
• Valid Responsible Service of Alcohol Certificate 
• Knowledge of and ability to maintain a safe and hygienic working environment.
• Ability to maintain control and composure in difficult situations

What’s in it for you?  At Parks & Resorts we are not just about discounts (although you do get these too). We know everyone leads a life of their own and regardless of what stage you are at we have something to suit! 

• Progressive flexibility, leave and well-being benefits to balance all of life's priorities 
• Travel discounts on SIXT car rental, cruises, and accommodation at our award-winning NRMA Holiday Parks and Resorts. 
• Complimentary myNRMA membership including free Roadside Assistance & discounts on groceries, movie tickets, gift cards, gym memberships, attractions, restaurants and much more 
• “ME” day – one extra day of paid leave per year, called a ME Day, to use at any time during the calendar year 
• Market leading 18 weeks paid primary and 4 weeks paid secondary parental leave entitlements 
• Discounts on all NRMA insurance products including car, home & travel 
• Grow or progress your career and move around the country or across the NRMA Group's business with us. 

Know You Belong: At NRMA Parks & Resorts we celebrate and welcome difference and work together to create an inclusive workplace where our people feel respected, heard, valued and connected no matter what background or experience. We welcome people from all walks of life and embrace unique perspectives. Are you nodding your head as you read this? Ready to roll up your sleeves and really make a difference? Apply now! We cannot wait to hear from you!  As part of our recruitment process, all employees at NRMA Parks and Resorts are subject to mandatory pre-employment checks.