Customer Service Representative - Inbound - Urdu/English
Job details
Company DescriptionEstablished in 2016, SEPTEM SYSTEMS is a technology, consultancy and services firm with a focal point of helping and assisting organizations to precede amidst radical business and technology solutions.
SEPTEM SYSTEMS possesses an upright stature due to the pillars that surround our entire organization with a firm belief directed towards:
INVENTING:Continuously leaping off cliffs and growing our wings on the way down.
INNOVATING:A substantial idea executed astonishingly and relayed in a way that is both intuitive and commodiously celebrates the magic of the original concept.
INSPIRING:Stimulating a sense of motivation among people around the globe.
We collude with firms to frame and actualize powerful & prosperous business solutions. For organizations getting in touch with us, it is equivalent to turning their business dreams and goals into immediate reality through accurate execution.
We have also joined forces with organizations such asUNICEF ,UNODC ,SNG ,TPI LUMS , andOPM , co-extensively creating an affirmative effect through both business and social well-being.
Here at SEPTEM SYSTEMS, while perpetuating a magnificent service delivery caliber, we acquire an exquisite and penetrating technical skill set, frameworks & adequate practices including Enterprise Software Development, Website Development, Product Development, Digital Marketing and Data Sciences, achieved through impactful digital transformation.
Providing result-driven business solutions to our clients as well as helping to accelerate their growth is our ultimate end goal.
Job DescriptionThe Floor Agent attracts potential customers by answering product and service related questions; suggesting information about other products and services our company and clients offer. The target is to ensure excellent service standards and maintain high customer satisfaction.
Responsibilities include:
Provide concrete and clear information about the product to customers landing on the Contact Center.
Resolve customer complaints swiftly and professionally along with agreed service levels.
Maintain a high level of customer satisfaction throughout the process from the first call to complete problem resolution.
Suggest key points to improve work and efficiency for the contact center to the Senior.
Follow the grids, standards, and policies given by the management.
Register all orders, complaints, queries, and suggestions of customers in the system, taking complaints when needed and avoiding unnecessary complaint logging.
Provide First Call Resolution by taking ownership of the complaint/information and extending support if required.
Stay updated regarding the products/policies provided by the clients.
Participate in huddles and attend any training sessions/refresher courses conducted by the management.
QualificationsAcademic & Professional Qualifications: Bachelor Degree
Maintaining a positive, empathetic, and professional attitude toward customers at all times.
Strong technical understanding of CRMs.
Receive incoming calls from customers and place their orders in the system, collaborating with clients & customers to ensure smooth delivery of the order.
Etiquettes of customer handling, basic computer skills, customer service oriented, clear and concise communication skills (Fluent English preferred).
Focus on quality and attention to detail.
Manage large amounts of incoming calls.
Shifts: Evening & Night.
Working Conditions:Can be exposed to high volume of calls requiring quick actions.#J-18808-Ljbffr
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