Job details
Rentokil Initial is a member of the FTSE 100 of leading companies. This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills. We are looking for a Customer Support Co-ordinator to join our team in Perth on a full-time basis. This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence. The core responsibilities in this role include but are not limited:
- Processing purchase orders
- Liaising with customers on a daily basis
- Processing enquiries efficiently and pro-actively resolving client issues
- Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables
- Make outgoing calls to our existing client database to promote our products and services
- Coordinate, Schedule and Process jobs through an internal software
- Processing and Approving invoices for customers through internal software
- Building and maintaining relationships with customers and suppliers
- Previous working experience in a similar role (customer service/ administration/ reception and support)
- High attention to detail and excellent organisational skills
- Excellent customer service skills
- Intermediate computer skills
- Complaint handling and conflict resolution skills
- Ability to work under pressure, multi-task and work autonomously
- Outstanding verbal and written communication skills
- Love working in a team environment
- Experience using Ariba would be an advantage.
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The course also covers dealing with difficult situations, the importance/value of customer feedback and how to handle complaints in an effective and beneficial manner.<br /> Key topics include; the process of listening to, questioning and confirming customers’ needs, leadership styles, the fundamentals of creating customer-focused environments , the value of reward and recognition schemes , development of a customer service strategy , techniques for building long-term customer relations, techniques for turning an unprofitable customer into a profitable customer, employee satisfaction and its resulting impact on customer service.<br /> <br /> <strong>Couse Syllabus:</strong><br /> Module 1 - Introduction to Customer Services<br /> Module 2 - Understanding Your Customers<br /> Module 3 - What is a Customer Focused Organisation?<br /> Module 4 - Developing Customer Service Strategy<br /> Module 5 -Implementing a Service Excellence Strategy<br /> Module 6 - Training and Development for Customer Service<br /> Module 7 – The Importance of Effective Communication<br /> Module 8 - Building Long-Term Customer Relations<br /> Module 9 - Dealing with Unprofitable Customers<br /> Module 10 - Importance of Customer’s Feedback<br /> Module 11 - Complaints Handling<br /> Module 12 -Empowerment & Ownership<br /> <br /> <strong>This self-paced programme is available 24/7 providing you with the flexibility to train at the pace, location and time of your choosing. 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This is a growing and successful business - we employ some 38,000 colleagues across 66 countries - and offer a wide range of learning and development programs for colleagues to enhance their skills. <br> We are looking for a <b> Customer Support Co-ordinator </b> to join our team in <b> Perth </b> on a <b> full-time basis. </b><br> This role will see you utilise your previous customer service experience to build customer relationships, liaise with customers and make outgoing calls to customers to organise new jobs and build rapport to enable ongoing customer excellence. <br> <br> <br> <br> <b> The core responsibilities in this role include but are not limited: </b></p><ul> <li> Processing purchase orders </li> <li> Liaising with customers on a daily basis </li> <li> Processing enquiries efficiently and pro-actively resolving client issues </li> <li> Supporting the Customer Services, Sales and Services team and Operations Team to achieve targets and deliverables </li> <li> Make outgoing calls to our existing client database to promote our products and services </li> <li> Coordinate, Schedule and Process jobs through an internal software </li> <li> Processing and Approving invoices for customers through internal software </li> <li> Building and maintaining relationships with customers and suppliers </li> </ul><p><strong> Requirements : </strong></p><ul> <li> Previous working experience in a similar role (customer service/ administration/ reception and support) </li> <li> High attention to detail and excellent organisational skills </li> <li> Excellent customer service skills </li> <li> Intermediate computer skills </li> <li> Complaint handling and conflict resolution skills </li> <li> Ability to work under pressure, multi-task and work autonomously </li> <li> Outstanding verbal and written communication skills </li> <li> Love working in a team environment </li> <li> Experience using Ariba would be an advantage. </li> </ul><p> The successful candidate must be able to pass a Pre-employment medical, drug & alcohol screen as well as background checks. </p><p> If you're the Customer Service Superstar we're looking for, and you're looking for a supportive company culture and a great opportunity for your career, click the Apply button now to submit your resume. </p><p></p><p><strong> Employee Testimonials -</strong></p><p><em>"As an Initial Hygiene Technician, I earn a commission for sales leads and five-star online reviews."</em></p><p> Lisa Crow <br></p><p><em>"There's a sense of purpose in what I do. 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Hiring company
Rentokil initial
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