Call center agent

We are hiring a Customer Service Agent . The ideal candidate will be responsible for managing customer inquiries and providing information about our menu and services. This position requires excellent communication skills, a friendly demeanor, and the ability to handle multiple tasks efficiently.

Key Responsibilities:

1. Customer Service: Answer inbound calls in a courteous and professional manner, addressing customer inquiries, concerns, and requests.
2. Menu Information: Provide detailed information about menu items, including ingredients, dietary restrictions, and specials.
3. Order Taking: Process take-out and delivery orders, ensuring all details are captured accurately and relayed to the restaurants.
4. Issue Resolution: Handle customer complaints or issues promptly and effectively, escalating to a supervisor if necessary.
5. Sales Support: Promote special offers, events, and upsell additional services or menu items to enhance the customer experience.
6. Record Keeping: Maintain accurate records of customer interactions and orders using call center systems.
7. Team Collaboration: Work closely with restaurant staff and management to ensure seamless communication and customer satisfaction.

Qualifications:

1. Experience: Previous experience in a customer service or call center role, preferably in the restaurant or hospitality industry.
2. Fluency: Fluency in both Arabic and English (verbal and written) is required.
3. Skills: Excellent verbal communication, active listening, and problem-solving skills.
4. Technical Proficiency: Comfortable using call center software and basic computer applications (e.g., MS Office).
5. Attitude: Positive, friendly, and professional demeanor with a focus on providing exceptional customer service.
6. Availability: Flexibility to work various shifts, including evenings, weekends, and holidays as needed.