CE- Resident Engineer(AUH - TTC)

Job Description: Resident Engineer

1. Maintenance and upgrading of Firmware (product system software) and product-related applications via remote technical support using Canon remote assistance tools.

1. Providing first line troubleshooting (root cause of problems) on the vast majority of standalone and connected products within the portfolio.
2. Achieving a high first-time fix rate and minimum recalls with the most cost-effective use of labor time and parts.
3. Reporting about labor and parts investment, counter-reading using CAESAR (Canon European Service Admin Coding) coding structure.
4. Optimizing stock inventory and rotation while balancing this against return to fit (RTF) visits.
5. Signaling commercial opportunities to the sales and marketing department by using 'OnSite-InSight'.
6. Making contributions to the ongoing development of the team and overall service performance.
7. Fully understanding customer requirements to support the functional approach of the Solution Business Strategy.
8. Liaising and reporting back to the relevant account manager on customer issues.
9. Identifying super-users and providing appropriate training on Canon products installed and software, including printer drivers and features.
10. Looking for opportunities to develop other areas of the client's business and liaising with the account manager accordingly.

1. Engineering Degree or Diploma (electronics, mechanics, and software).
2. Relevant experience in the service industry.
3. Experience in understanding and following health and safety guidelines.
4. Demonstrates a high technical aptitude with excellent fault-finding skills.
5. Good customer handling and communication skills.
6. Able to give customer instruction.
7. Team player that focuses on optimizing team output.
8. Good commercial insight and business acumen.
9. Aware to represent Canon as a company always (behavior, communication, and presentation/appearance).
10. Current GCC driving license.

1. Able to work on own initiative and in a team environment.
2. The ability to 'think outside the box' for when solving problems – innovative.
3. A high level of accuracy to provide relevant/timely information.
4. The ability to get good results whilst working under pressure.
5. Diplomacy and good communication skills.