German Speaking Customer Service Advisor
Job details
Job Title: German Speaking Customer Service AdvisorContract: 12-Month Fixed Term Contract (Very likely to go permanent)Location: Sunderland (commutable distance required)Salary: £27,500 - £30,000 + 7.5% Annual Bonus Are you a fluent German speaker with a passion for delivering exceptional customer service? We're looking for a German Speaking Customer Service Advisor to join our client's growing team on a 12-month fixed-term contract, with the strong likeliness to become permanent. If you're enthusiastic, detail-oriented, and thrive in a dynamic environment, we want to hear from you! Key Responsibilities: Order Processing: Managing and processing customer orders efficiently.Logistics & Tracking: Providing accurate updates on order status and shipping.Customer Support: Answering phone calls and handling email enquiries in German.Problem Resolution: Investigating and resolving customer issues promptly.Problem Solving: Proactively addressing challenges to ensure customer satisfaction.Stock Queries: Responding to customer inquiries about product availability and stock. What We're Looking For: Native-level fluency in German (both spoken and written)Excellent customer service skills with a focus on delivering positive outcomesGreat communication skills and the ability to handle queries with a professional, friendly approachAttention to detail and a proactive, can-do attitudeMust be within a commutable distance to Sunderland Benefits: Competitive salary with 7.5% annual bonus25 days holiday with the option to buy or sell additional days50% discount on productsPrivate medical insurance and health cashback planGym membership discountsDental insuranceLife insurance and Group Income ProtectionSeason ticket loans for public transportCar breakdown coverAnd many, many more! If you're passionate about providing top-notch customer service and looking for a role with excellent growth potential, apply today or send your CV direct to to join our client's fantastic team! Call Centre / CustomerService
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