Team Lead (Indonesia)

Position: Team Lead Location: Yogyakarta, Indonesia Salary: IDR 5.5 Million (Maximum) Language: B2 (Read, Write & Spoken) Experience: 5 to 6 yrs (Minimum 2yrs as a Team lead) Headcount: 2 Education: 3 years Diploma or Graduates Work Hour: Rotational Shift Start Date: 1st November

Job Overview:

We are seeking a motivated and experienced Team Lead for our Customer Service department. The ideal candidate will oversee daily operations, mentor a team of customer service representatives, and ensure high levels of customer satisfaction. Key responsibilities include monitoring performance, providing feedback and training, managing escalations, and ensuring adherence to service level agreements (SLAs). The Team Lead will also collaborate with other departments to improve service delivery and implement process improvements.

Key Qualifications:

1. Proven experience of 5 - 6 years in customer service, with at least 2 years in a leadership role.
2. Strong communication, problem-solving, and interpersonal skills.
3. Ability to manage and motivate a team in a fast-paced environment.
4. Proficiency with CRM software and customer support tools.
5. Excellent organizational skills and attention to detail.

Summary of Role Requirements:

• Looking for candidates available to work:
• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning
• 2-3 years of relevant work experience required for this role
• Working rights required for this role
• Expected start date for role: 01 November 2024
• Expected salary: Rp5,500,000 per month

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