Customer Support Specialist - International
Job details
Customer Support Specialist - International
ibex, PakistanResponsible for acting as a liaison between our customer and the respective client. Provides assistance to the customers with their questions, issues, new orders, service delivery requirements, billing, and any other query.
Location: Karachi, Lahore & Islamabad
Salary: Up to PKR 58,000
Working Hours: 9
Job Shift: Rotational
Key Responsibilities:
Interact with customers to provide and process information in response to inquiries, concerns and requests about products and/or services.
Collaborate and build relationships with customers to strengthen service competitiveness.
Communicate timely back to customers, track and resolve any issues regarding the service.
Contribute to customer development role.
Ensure a positive Customer Experience ultimately leading to a good Quality Assurance (QA) Score.
Job Specification:
O Levels/Matric or above.
Age limit: 18-45.
Excellent command over English, with good American or Neutral accent.
Proficiency with MS Office particularly MS Excel.
Flexibility & Adaptability.
Customer-centric attitude.
Emotional Intelligence and Critical Thinking.
Self-motivated, assertive and responsive.
Benefits:
Medical Insurance.
Permanent Employment Status.
Provident Fund.
Internal Job Opportunities.
Referral Bonus.
Company Pick & Drop.
Send us your CV atEmail Subject:Customer Support Specialist - International
Link:https://bit.ly/3ba2aa8#J-18808-Ljbffr
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