Senior Customer Service Officer
Job details
Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides a wide range of branding and information solutions that optimize labor and supply chain efficiency, reduce waste, advance sustainability, circularity and transparency, and better connect brands and consumers. Our products and solutions include labeling and functional materials, radio frequency identification (RFID) inlays and tags, software applications that connect the physical and digital, and a variety of products and solutions that enhance branded packaging and carry or display information that improves the customer experience. Serving an array of industries worldwide — including home and personal care, apparel, general retail, e-commerce, logistics, food and grocery, pharmaceuticals and automotive — we employ approximately 35,000 employees in more than 50 countries. Our reported sales in 2023 were $8.4 billion. Learn more atwww.averydennison.com .
Job DescriptionManage accounts in terms of order processing, order follow-up, pricing integrity, on-time deliveries, and complete order fulfillment.
Provide telephone customer service regarding the company's services and/or products.
Identify customer's needs and determine appropriate actions.
Promote and sell the company's products or services.
Investigate and resolve complaints.
Use a computer system to track questions and answers as well as enter and track the status of orders.
Evaluate and resolve customer complaints professionally and tactfully.
Negotiate customer product/billing complaints by offering discounts, authorizing returns, requesting returned product testing by internal quality or other staff, and approving replacement orders.
Authorize credit memos/refunds within policy and according to established procedures.
Implement account service strategies.
Serve as the principal liaison with marketing and sales for assigned customers.
Implement marketing programs for assigned accounts.
Support all aspects of service to the customer including, but not limited to: price quotes and quote follow-up, technical and product recommendations, and sample department coordination.
Initiate and implement initiatives that improve customer service and responsiveness.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Champion customer needs and follow up on customer inquiries.
Provide responsive order management support including order entry, or expediting and shipment information to customers.
Proactively communicate supply chain issues and provide alternatives.
Attend technical training seminars.
Back-up team members when workload makes this necessary.
Partner with Inside Sales to assist in achieving sales goals.
Qualifications1-3 years of Customer Service or related experience is a plus.
Additional InformationAll your information will be kept confidential according to EEO guidelines.#J-18808-Ljbffr
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