WaiterWaitress - Club Lounge

The Position To provide prompt and courteous F&B service to the hotel's guests. KEY ROLES & RESPONSIBILITIES

• Read daily events to acknowledge any VIP arrivals.
• Know all menu items, their garnishes, contents, and preparation methods, and be able to relay that information to guests in a polite and concise way if asked.
• Present children's menus when appropriate and describe specials and alternative cuisine.
• Serve and clear food and beverage items in an unobtrusive and professional manner.
• Utilize the POS system to ring up sales, print checks, close checks, and complete cashout procedures.
• Carry trays, bus, and reset tables with linen, china, glass, and silver.
• Ascertain guests' satisfaction and handle any problems which may arise, informing a manager of the problem and how it was resolved.
• Follow cash and credit card procedures according to the guidelines of the accounting department.
• Maintain a clean, neat, and orderly restaurant throughout service.
• Polish silver, refill salt, pepper, sugar, creamers, etc.
• Ensure that the work station is stocked with appropriate condiments at all times.
• Report any guest comments regarding food and beverage to the manager.
• Conscientiously handle and maintain operating equipment.
• Learn and adhere to safety, sanitation, and hygiene policies.
• Maintain good working relationships with colleagues and all other departments.
• Maintain complete knowledge of all F&B services outlets and hotel services/features.
• Perform opening/closing side duties as assigned and set all tables according to standards.
• Report to the manager any kinds of deviation from set standards and procedures.
• Ensure that all service and storage areas are kept safe and clean.
• Help minimize waste, neglect, breakages, and mishandling of supplies and equipment.
• Carry out light cleaning and maintenance of the outlet.
• Assist other Food & Beverage Outlets in their operations during peak hours if needed.

• Average reading, writing, and oral proficiency in the English language.
• Must be well presented and professionally groomed at all times.
• Able to account and handle cash effectively and efficiently.
• Good communication and customer contact skills; good problem resolution skills.
• Basic F&B product knowledge.
• Team player with strong interpersonal skills and attention to detail.

• Secondary education.

• Minimum 1 year of food and beverage serving experience.
• Previous public contact and/or cashiering experience.