System Support Engineer

As a System Support Engineer, you will be responsible for ensuring the smooth operation and maintenance of IT systems within our organization. Your role will involve troubleshooting technical issues, providing timely support to users, and implementing system upgrades and enhancements.

Role:The position of System Support Engineer requires hands-on experience in supporting and maintaining IT infrastructure and systems. You will diagnose and resolve hardware and software issues, perform system upgrades, and ensure data security and integrity. Experience with system monitoring, backup solutions, and user support will be essential to succeed in this role

Experience:Technical Proficiency: Strong knowledge of IT systems, networks, and infrastructure components such as servers, routers, and databases.

Problem-solving Skills: Ability to analyze and troubleshoot technical issues, identify root causes, and implement effective solutions.

System Administration: Experience in system configuration, maintenance, and monitoring to ensure optimal performance and reliability.

Customer Service: Excellent communication and interpersonal skills to provide courteous and effective support to end-users and stakeholders.

Skillsets:IT Security Awareness: Understanding of security principles and practices to safeguard systems and data against unauthorized access and breaches.

Documentation and Reporting: Proficiency in documenting processes, procedures, and technical configurations, and preparing reports for management and stakeholders.

Adaptability and Learning Agility: Ability to quickly learn new technologies and adapt to evolving IT environments and business needs.

Collaboration and Teamwork: Experience working collaboratively with cross-functional teams and external vendors to resolve complex technical issues and deliver IT projects.#J-18808-Ljbffr