Process Analyst

Company Description

Global Shared Services (GSS) is a critical asset for Anglo American and De Beers enabling the delivery of functional service work for Finance & People Services to all Business Unit and Group Functions. The vision for Global Shared Services (GSS) is to be an exceptional Shared Services organisation, with inspired people, delivering flawless processes, enabled by great technology. There are three key strategic pillars that GSS is currently aligned to and delivering towards, namely, customers, colleagues and communities. Proactive and meaningful stakeholder engagement, which includes employees, communication and effective change management are key success factors in the GSS journey.

Job Description

Responsible for supporting and enabling the planning and execution on all relevant process roll-outs and process improvements. To analyse and introduce improvement opportunities on processes and introduce digitisation. KEY TASKS

1. Design and document end-to-end processes that supports GSS globally
2. Act as subject matter expert within the scope of your service area
3. Manage process changes
4. Lead process redesign and process optimization workshops
5. Perform root cause analysis and document findings and preventative measures
6. Production of the Digital Analysis document set as part of User Centered Design activity in line with committed timescales and methodology, securing approval from stakeholders as required
7. Work directly with project leads, operational teams and customers to provide expertise on continuous process improvement strategies
8. Act as a liaison between cross functional teams to ensure seamless process handovers
9. Monitoring, measuring and providing feedback on process performance
10. Participate in knowledge transfer and acquisition workshops
11. Perform in depth As Is /To Be analysis to drive process optimisation keeping in mind the GSS digital strategy
12. Responsible for documenting business cases, BRD and other project related documents
13. Support project delivery by providing input into creating test scenarios and performing UAT
14. Contribution to the delivery of all flagship Group Transformation Programmes
15. Ability to identify the data needed to justify decisions and presenting the results accordingly

Process Optimisation

1. Facilitation of SIP workshops with operational teams and clients to identify issues and process improvements
2. Measure processes against best practice and identify opportunities for improvement
3. Perform trend analysis to identify and solution common process failures
4. Standardising and optimising processes
5. Determine inefficiencies, propose process-improvement measures and monitor implementation

Process Governance

1. Monitor compliance against defined process standards.
2. Monitor continuous alignment with other GSS regions and Group
3. Work with operational managers and compliance lead to enhance the process control environment
4. Ensure that all processes and work instructions as defined and approved are uploaded and continuously updated on the portal in collaboration with Functional Learning and or on WPB
5. Provide input into audits and assist compliance lead to track and close audit findings
6. Ensure that process changes are effected in accordance with change management and governance principles
7. Ensure processes are aligned to regulatory requirements such as GDPR, POPIA etc.

Training

1. Work with the Functional Learning team to ensure the completion of training of relevant staff on applicable processes
2. Support line managers in educating business users that are responsible for managing processes
3. Maintain process related training documentation
4. Ensure relevant process training is delivered

GENERIC TASKS Health, Safety & Environment:

1. Demonstrate behaviour in line with health, safety and environmental standards
2. Report to your leader about any issues you cannot address

People:

1. Demonstrate behaviour in line with the Group’s values, standards and a professional workplace
2. Participate as an effective team member in working collaboratively with your leader, peers and relevant others (including from other teams where relevant) to achieve business goals

Financial:

1. Operate in a cost effective way, within limits set by your leader

Work Processes:

1. Work within policies, processes and systems and advise your leader of any issues which impede your, or the team’s performance

Qualifications

1. B Degree or Relevant tertiary qualification

EXPERIENCE

1. 5 years experience working in a Business Process environment or payroll.
2. Skills in Visio, PowerPoint, Excel, Word and CASE Tools (ARIS, Casewise or similar).
3. Experience of process improvement and LEAN thinking methodologies
4. Awareness of User Centred Design methodology
5. Experience with ERP preferably SAP and enabling systems

Additional Information

What we offer

1. When you join Anglo American, you can expect to enjoy a competitive salary and benefits package. But more than this, you’ll find yourself in an environment where the opportunities for learning and growth are second to none. From technical training to leadership programmes, we bring out the best in our people. There are plenty of opportunities to move onwards and upwards too. We’re a large, successful multinational company – and we’re still growing all the time.

Who we are?

1. Anglo American is a global diversified mining business. Our portfolio of world-class mining operations provides the metals and minerals that make modern life possible. We use innovative practices and the latest technologies to discover new resources and mine, process, move and market our products to our customers around the world.

Inclusion and Diversity

1. Anglo American is an equal opportunities employer. We are committed to promoting an inclusive and diverse workplace where we value and respect every colleague for who they are and provide equality of opportunity so that everyone can fulfil their potential

How we are committed to your safety

1. Nothing is more important to us than ensuring you return home safely after a day’s work. To make that happen, we have the most rigorous safety standards in the industry. Not only that, we’re also continually investing in new technologies – from drones to data analytics – that are helping to make mining safer

How to apply

1. To apply for this role, please complete our online application form. You will have the opportunity to upload your CV and other relevant documentation as part of this process.

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