Job details
```html
About the Role:
Handle technical calls and inquiries, troubleshoot hardware and software issues, maintain a reliable IT infrastructure and provide technical support to end-users to ensure smooth operations and high customer satisfaction.
Responsibilities:
Answer incoming technical calls, queries and inquiries within the defined timeframe and as per the contact center guidelines, script and tools.
Ensure to understand customer needs, provide sufficient information, and close tickets aiming to maintain positive customer service.
Troubleshoot hardware and software issues and provide guidance to navigate sites and understand products/services.
Escalate key technical issues as well as dissatisfied customers with all relevant details to the management for support and decision.
Liaise with other departments to answer technical issues and ensure to update clients with regards to their queries.
Complete the call logs in the CRM and Service Disk tracking system.
Maintain a reliable IT infrastructure to maximize performance and efficiency and improve customer satisfaction.
Maintain records of all conversations in call centre database in a comprehensible way.
Ensure to answer tickets following company policies and procedures.
Qualifications:
Bachelor's degree in Computer Science, Engineering, Information Systems, or related field; Master's degree is a plus.
Required Skills:
Excellent English. Arabic is an added advantage.
A minimum of 4-6 years of experience in a similar role.
Previous experience in a customer support role.
Demonstrated ability to be adaptable and flexible with the capacity to accept change.
Strong analytical and research skills.
Demonstrated problem-solving skills and willingness to participate in process improvement projects, attentive, diplomatic and team player.
Strong phone and verbal communication skills along with active listening.
Familiarity with CRM systems and practices.
Customer focus and adaptability to different personality types.
Ability to multi-task, set priorities and manage time effectively.
```
#J-18808-Ljbffr Marketing & Media
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
Similiar Jobs that might interest you
Digital Well Program and Real Time Well Engineering
NES Fircroft... in-UAE. Position: Digital Well Program and Real Time Well Engineering Qualifications: Drilling Engineer with 5 years ...
UAE - Abu Dhabi 11 days ago
Coating Engineer
Global Projects Services TAT... time (assisted by the Field Joint Coating Technology Engineer ...
UAE 11 days ago
... engineering teams analyse and recommend solutions for complex piping problems. The successful well ...
UAE 11 days ago
... and Environmental programs and procedures are communicated to and ...
UAE 11 days ago
Measurement Engineer
Confidential... Accounting and Environmental installed base of Measurement equipment, as well as provide engineering ...
UAE 11 days ago
Architectural Engineer Level II
NES Fircroft... clients with the engineering and technical expertise they need, wherever and whenever it ...
UAE - Dubai 11 days ago
Naval Engineer Lead
Global Projects Services TAT... and develop the excellence in naval engineering Select and ...
UAE - Sharjah 11 days ago
PACiS Automation Engineer
NES Fircroft... clients with the engineering and technical expertise they need, wherever and whenever it ...
UAE - Dubai 11 days ago
Pacis PSO Automation Engineer
NES Fircroft... project documentation, engineering drawings, and making sure the scheme requirements and the entire ...
UAE - Dubai 11 days ago
Metallic Materials Engineers
Global Projects Services TAT... inspection and test plan Discuss and interface with the method project engineers and/or ...
UAE - Sharjah 11 days ago
... , identifying and resolving issues with engineering and/or fabricator by raising and resolution of ...
UAE - Dubai 11 days ago
Lead Piping Engineer
Wood... engineering codes and standards as well as the Client's policies and ... all times Provide sound technical advice and ...
UAE - Dubai 11 days ago
Material Engineer
HUB Abu Dhabi UAE 9... inspection and test plan Discuss and interface with the method project engineers and/or ...
UAE - Abu Dhabi 11 days ago
Architectural Engineer Level II
NES Fircroft... clients with the engineering and technical expertise they need, wherever and whenever it ...
UAE - Dubai 11 days ago
... ) and statutory and regulatory requirements and a good understanding of onshore and offshore engineering practices ...
UAE - Abu Dhabi 11 days ago
Senior Engineer - Piping Flexibility
NES Fircroft... clients with the engineering and technical expertise they need, wherever and whenever it ...
UAE - Abu Dhabi 11 days ago
... clients with the engineering and technical expertise they need, wherever and whenever it ...
UAE - Dubai 11 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-ae.whatjobs.com/coopob__cpl___411_1564866__2112_5a260b74bfd73ca85c30299ff596f711?utm_source=2112&utm_medium=feed&keyword=IT-Contact-Center&location=Abu-Dhabi&geoID=8