Job details
Attributes and Responsibilities of a Front Desk ReceptionistThe front desk receptionist works in an association, an office, or an administrative support position, typically in the lobby or waiting area of the organization. The primary duty performed by this individual is to greet guests, customers, and patients.Key ResponsibilitiesResponsibilities of a front desk receptionist include:Answering questions about the organization, its policies, products, and services.Guiding guests to the appropriate personnel.Managing and sorting mail.Answering phone calls and scheduling appointments for executives.Maintaining records and data entry.Handling office correspondence, including faxes and emails.Additional DutiesIn some offices, the receptionist may also have financial responsibilities, including bookkeeping. They may perform security tasks, such as verifying employee identities, issuing visitor passes, and reporting suspicious activities.Professional CharacteristicsThe receptionist is often the first point of contact for visitors, so they must consistently exhibit professionalism and a calm demeanor. Essential characteristics include:Well-groomed appearance.Attention to detail.Ability to handle situations maturely.Loyalty and reliability.Positive attitude.Career AdvancementIn some organizations, the position of receptionist is seen as entry-level, while in others, it is considered a role with sophistication and refinement. A proactive receptionist can use their time to learn about the organization and advance to higher positions.Essential SkillsKey skills for a front desk receptionist include:Excellent phone etiquette.Clear and pleasant speaking voice.Strong technical and office skills.Discretion and tactfulness.
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