Head of Customer Network & Sales

Head of Customer Network & Sales Remote type: Hybrid Location: Absa House - ABT Time type: Full time Posted on: Posted 2 Days Ago Time left to apply: End Date: October 21, 2024 (2 days left to apply) Job requisition id: R-15968506 Empowering Africa's tomorrow, together…one story at a time. With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group. My Career Development Portal: Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.Job SummaryThe purpose of the role is to recommend, develop and lead an integrated channel strategy for Absa Bank Tanzania Limited. It will require understanding the total footprint of Absa Bank Tanzania Limited and competitors in the continent leverage on best practices from Absa Group and ensuring the bank has optimum distribution through all touch points. Besides electronic channels, the real focus will be on physical branch distribution, setting up of Direct sales and CLM Team and Loan centers and Prestige Premier Centers for customer segments. Main accountabilities and approximate time split 50% - Lead and develop Retail Banking Customer Network Integrated strategy Update Retail strategy and ongoing Distribution assessment.Lead scientific method of branch optimization.Branches to leverage and collaborate with CLM and Absa Direct Team.Develop key matrix to evaluate productivity and efficiency of all touch points.Reshape physical distribution understanding the customer profile and demographics and competitor footprints.To understand the synergies between Retail and Business Banking and align the distribution strategy to them.Ensure compliance to all regulatory and bank standards.Work with the heads of segment and channels in country to monitor the channel efficiency and bring best practice from around the world.Work alongside the head of Retail and Corporate performance managers and all segment owners to identify the right channel mix for the targeted customers.To ensure that all channels have a robust business case and profitability analysis is in place. Sales & Workplace Banking To Develop Workplace Banking and Sales Strategies and to lead strategy implementation to deliver superior Sales and Workplace Banking Performance.To interpret and communicate overall Retail Business Strategy as well as the strategy for Workplace Banking and Direct Sales Unit.To provide Innovative Sales leadership to create retail products demand and device consumer outreach campaigns to capture opportunities.Sales of new customer acquisition across all Retail segments to include direct onboarding of Personal and Prestige customers with a referral approach on Premier customers.To ensure that Workplace Banking and Sales have significant contribution to overall retail business in country.To be Responsible for overall performance of the Workplace Banking and Direct sales Unit in Country.Deepening Commercial Relationships to grow penetration in company employee bases. 30% - Ensure delivery of channel solutions With input from the Retail Banking Director, agree targets and take accountability for the overall achievement of performance objectives for Branch Network, Direct sales and Workplace Banking Unit.Driving Sales Growth and penetration in all signed up relationships.Ensuring the best in class customer experience across all branches and sales centers.Embedding Risk and Rigor Management throughout all branch processes and operations.Driving Revenue Generation and Cost Management across the customer network and direct sales channel.Lead and guide the Sales Heads and Branch Cluster Managers to deliver all channel strategies.Manage the entire channel space through analytics and get scientific decision-making as a basis of channel strategy. 20% - Teamwork Establish Winning together culture. Establish and maintain excellent working relationships with key stakeholders, colleagues in own, other functions, vendors and other 3rd party suppliers to ABT to deliver first class sales and service to customers through all ABT's distribution channels. Risk and Control Objective In the event of major issues in the business unit, act as crisis coordinator and allocate tasks to the crisis teams.Review the risk and compliance profiles of the business unit on a regular basis and provide consultative support to the Managing Director on changes that are required to rebalance risk and reward where required.Understanding of own role in the end to end processes in which you play a part, including applicable risks and controls.Adhere to Absa's policies and procedures applicable to own role, demonstrating sound judgment and responsible risk management.Keep up to date on all regulatory changes and have the ability to articulate the impact to the Business, be well informed on the industry thinking.All mandatory training completed to deadline. Technical skills / Competencies Experience of managing branch distribution.Sales, Service and Operations management, track measure and assess.Risk analysis of any 3rd party tie ups.Understanding of customer needs in various countries in Africa.Project and change management.Team working.Planning and organization.Good communicating skills.Presentation skills.Problem solving and analysis.Negotiation skills.Numeracy and analytical thinking. Knowledge, Expertise and Experience Essential In depth understanding of Absa Group distribution strategies.Drive sales performance.Understanding and experience of having managed distribution strategy in a country.In depth knowledge of the local environment and business processes. Knowledge of Absa Bank technology policy and procedures. At least 10 years experience in senior leadership role in Banking industry in Africa.Understanding of Retail and Corporate Banking business dynamics.3 years experience in project management.BSc/BCom degree or suitable equivalent.E-Commerce certificate or equivalent.MBA (Masters in Business Administration). Project Management Qualification or equivalent. Preferred Understand of delivery channels and the role within the business environment. Knowledge of the Absa Group business model. Absa Values TrustResourcefulStewardshipInclusiveCourage Education Master's Degree: Business, Commerce and Management Studies (Required) About UsTruly AfricanWe are a diversified standalone African financial services group, delivering an integrated set of products and services across personal and business banking, corporate and investment banking, wealth, investment management and insurance. Absa Group Limited is listed on the JSE and is one of Africa's largest diversified financial services groups with a presence in 12 countries across the continent and around 41,000 employees. We own majority stakes in banks in Botswana, Ghana, Kenya, Mauritius, Mozambique, the Seychelles, South Africa, Tanzania (ABSA Bank in Tanzania and National Bank of Commerce), Uganda, and Zambia. We also have offices in China, Namibia, Nigeria, the United Kingdom and the United States of America, a Technology Hub in Prague, and insurance operations in Botswana, Kenya, Mozambique, South Africa, Tanzania and Zambia.

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