Quality Assurance - Assistant Manager

Full time at a Laimoon Verified Company in Qatar

Posted on October 20, 2024

Job details

Summary

This position will be responsible for developing, implementing, and overseeing the quality assurance programs across all operational areas including improvement initiatives, program development, system improvement, outcome evaluation, and service audits in line with the operational plan.

Key Responsibilities

Quality System Development and Implementation

Design and establish quality assurance system tailored for various projects, including airline, oil and gas, government and semi-government vehicles and drivers leasing contracts.

Create, implement and manage quality metrics and KPIs to monitor service quality across all sectors.

Audit and Compliance

Develop sector-specific audit plans, ensuring compliance with relevant regulatory frameworks, client contracts, and industry-specific requirements.

Lead internal and external audit processes, ensuring preparation, documentation, and timely resolution of non-conformance issues.

Implementation and Monitoring

Develop and enforce quality control procedures to monitor various aspects of the rental and lease process.

Regularly monitor and evaluate processes to ensure compliance with established quality standards, taking into account feedback from project stakeholders.

Conduct regular inspections of vehicles, facilities, and equipment, as well as auditing documentation related to fleet operations for corporates and spot rental.

Reporting, Incidents Investigation, and Analysis

Prepare and present quality reports to management, highlighting trends, issues, and areas for improvement.

Utilize data analysis to drive decisions and enhance quality processes.

Lead incident investigations for each sector, ensuring detailed reporting, root cause analysis, and the implementation of corrective actions.

Document Control and Tenders Support

Maintain detailed records and documentation for each sector, ensuring they are easily accessible for audits, compliance checks, and tender submissions.

Support the tendering process by providing sector-specific documentation, quality certifications, and HSE compliance records for bid proposals.

Customer Focus and Improvement

Conduct research on customers to gather feedback on service quality and identify opportunities for enhancement in accordance with the deadlines.

Work with the operational team in central operations and external projects assisting them to implement process improvements based on customer insights and industry best practices.

Vehicle Customization

Collaborate with corporate clients to understand their specific needs and preferences, work with the procurement team to ensure that the fleet meets the requirements of corporate clients, and oversee customizations or special requests as needed.

Cross Departmental Collaboration

Work in collaboration with the IT department in relation to preparing the department for reporting on Performance Indicators and assist with reporting, analyzing, and setting targets and performance dashboards.

Health & Safety

Oversee and enforce sector-specific HSE policies, ensuring that safety protocols for each sector (airline, government, oil and gas, central operations) are compliant with regulations and contractual obligations.

Training and Development

Develop training materials and conduct workshops for all concerned team members on quality assurance practices and best standards, fostering a culture of accountability and excellence.

Skills

Requirements

Minimum 8 - 10 years of experience.

Bachelor's degree in mechanical engineering, industrial engineering, or any related field.

Certified Manager of Quality/Organizational Excellence (CMQ/OE), ISO 9001 certification is preferred.#J-18808-Ljbffr

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Quality Assurance - Assistant Manager

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Home Qatar Quality Assurance - Assistant Manager

Home Qatar Quality Assurance - Assistant Manager

Quality Assurance - Assistant Manager

Job details

Apply safely

Hiring company

Confidential

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