Systems Specialist - Mobility | Ground Services

About the roleResponsible to lead innovative solution projects, from definition through to design and delivery. In charge of gathering business requirements and preparing the Change Proposal document to be shared with IT, ensuring business objectives are met. Enhancing the self-servicing applications, mobility tools, 3rd party systems, and functionality on the existing mobility Apps & solutions.Key accountabilities include:Responsible to create and update the Product Roadmap for GS Applications, 3rd party systems & mobility solutions to provide visibility on short-, medium- and long-term direction.Prepare, gather, consolidate and document clear functional business requirements to enable accurate estimation of IT implementation effort.Build release plans for Applications to ensure development resources are used optimally to implement changes and new functionalities.Develop business processes and workflows to support the adoption and utilization of new/changed Applications.Formulating Business requirement documents and balancing product requirements with available resources.Key liaison between IT and stakeholders in gathering detailed business requirements and delivering new products to improve customer experience and airport services efficiencies.Mediate between stakeholders to identify, understand and resolve conflicting business requirements based on Department priorities.Prepare, update release and project progress reports to keep stakeholders and management updated.Responsible for delivery of new innovative solutions and application functionality on time to meet department strategic objectives.Keep track of bugs and enhancements and ensure quality is maintained on deliverables.Escalation to department Management level of project and process risks.Prepare/validate various project business cases.Post-implementation monitoring and analysis of actual product performance in order to identify issues and gather feedback for future developments.Be part of an extraordinary storyYour skills. Your imagination. Your ambition. Here, there are no boundaries to your potential and the impact you can make. You'll find infinite opportunities to grow and work on the biggest, most rewarding challenges that will build your skills and experience. You have the chance to be a part of our future, and build the life you want while being part of an international community. Our best is here and still to come. To us, impossible is only a challenge.Join us as we dare to achieve what's never been done before.About youThe successful candidate will have the following qualifications and skills:Relevant College or University qualification.Minimum 5 years of relevant experience.Excellent communication skills with fluency in English.Training in project management is desirable.Prior work experience in Airport Services Automation projects.Experience in MS Office Suite.About Qatar Airways GroupOur story started with four aircraft. Today, we deliver excellence across 12 different businesses coming together as one. We've grown fast, broken records and set trends that others follow. We don't slow down by the fear of failure. Instead, we dare to achieve what's never been done before. So whether you're creating a unique experience for our customers or innovating behind the scenes, every person contributes to our proud story. A story of spectacular growth and determination.Now is the time to bring your best ideas and passion to a place where your ambition will know no boundaries, and be part of a truly global community.

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