Principal Engineer

PRIMARY ROLE & RESPONSIBILITIES Analyzes, designs, programs, debugs, and does ongoing modification of software components. Code may be used in commercial end-user applications, prototypes, or in test tools or other supporting programs. Using the required programming languages and other technologies, writes code, completes programming, and performs testing and debugging of applications. May interact with internal cross-functional members to better understand system requirements and/or necessary modifications. Responsible for the design, development, testing, documentation and analysis of modules or features of new or upgraded software systems and products. Develops and/or executes implementation according to project plans and priorities. May participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, and so forth. Troubleshoot, analyze, replicate, regress and resolve complex field software problems escalated to engineering. Come up with solutions/implementations to consistently improve product stability, scalability, and performance. Design implement and test, escalated enhancement feature requests to enhance functionality as needed with minimal risk to existing product stability, reliability and performance. Responsible for handling critical customer problems in real-time and developing code fixes or enhancements to be included in future code releases or patches. Reproduce customer issues and resolve them by either establishing a workaround or a solution, or by debugging and creating a bug fix. Work with support engineers, professional services and sales engineers to investigate and handle customer and field escalated cases. Writes reusable and well documented code. Develops and/or executes implementation according to project plans and priorities. May participate in development in any of a range of product areas such as thin client, rich client, server, installation, communication layers, and so forth. Provides estimated timelines for issues reported from the field. Proactively identify non-compliance of code against requirements/standards/design and raise defects. Work with members in the organization across various time zones. SPECIALIZED KNOWLEDGE & SKILLS Knowledge of engineering tools, methods and processes. Knowledge of agile development and the SCRUM framework. Understanding of object-oriented development principles and best practices. Ability to communicate complex information to internal audiences. Strong teamwork skills. Works on projects of moderate scope and complexity. Performs moderate to complex code, design analysis, testing or experimentation on segments of projects. Provides time estimates and schedules. Ability to use technical concepts to initiate alternatives, develop or modify existing designs or techniques. Team member on more complex projects. Strong passion for product security. JOB REQUIREMENTS Familiarity with contact center concepts. Minimum 7 years of experience in SQL Server Database Experience in SQL Server Database Minimum 7 Years of experience in SQL Server Analysis Server Minimum 3 years of experience in C# Bachelors' degree in CS or related discipline required Minimum 3 years using Microsoft Visual Studio as an IDE to develop software applications for the Microsoft Windows platform required. Experience using Bitbucket/GIT PRB