Job details
Role: Call Center AgentLocation: Ras-Al-KhaimahRole Purpose:To drive call center performance through outbound and inbound calls in accordance with call center policies and procedures.Key Accountabilities of the role:Handle inbound & outbound calls according to procedures, guidelines, and schedules set by organization, call center.Proactively offer customer to register IVR and SMS service according to procedures and guidelines.Escalate customer queries and complaints as necessary.Follow up with customers via telephone or email following initial sales contact.Explain products or services and prices and answer all customer questions.Be polite and courteous when dealing with customers at all times.Obtain customer information such as name, address, and reactions of prospects contacted; enter orders into computers.Keep accurate data on all tasks performed as per defined format.Keep customer documents secured and filed accordingly.Initiate outbound calls to NTB (New to Bank) prospect customers as well as existing ADIB customers.Meet or exceed the daily, weekly, and monthly sales targets set by the Management.Proactively cross-sell and up-sell various bank products to customers or callers that qualify.Escalate hazards/potential risks immediately via the proper channels.Adhere to all ADIB policies.Specialist Skills / Technical Knowledge Required for this role:Communication Skills, bilingual language (Arabic/English), Sales Skills, Customer Resolution skills.Note: Only UAE National candidates are considered for this role.
#J-18808-Ljbffr Sales
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
Hiring company
Confidential
-
Customer Service Skills Diploma Study 365AED 186Duration: Upto 75 Hours
-
CRM – Customer Relationship Management Course LineAED 91
AED 1,102Duration: Upto 1 Hour
Similiar Jobs that might interest you
Coord, Real Estate Project
Halliburton... direction, plans and manages assigned Real Estate Services projects including design, construction, renovation ...
UAE - Dubai 4 days ago
We are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 4 days ago
Entry Level Lab Technician - Chemistry
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 4 days ago
Tech Prof-DES, I
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 4 days ago
Service Planner I
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 4 days ago
Material Handler
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 4 days ago
PC08-ESG-Svc Supv I-Coiled Tubing
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE - Abu Dhabi 4 days ago
Architectural Engineer Level II
NES Fircroft... of industrial infrastructure projects. Knowledge of working on architectural projects, ensuring high ...
UAE - Dubai 4 days ago
ZZ09-ESG-Svc Supv II-Cementing
HalliburtonWe are looking for the right people - people who want to innovate, achieve, grow and lead. We attract and retain the ...
UAE 4 days ago
Lead Piping Engineer
Wood... production of project deliverables within ... Projects with Major Consultancy Companies Different Stages of Projects ...
UAE - Abu Dhabi 4 days ago
Pacis PSO Automation Engineer
NES Fircroft... a range of projects. Examining the project documentation, engineering drawings ... and the entire project scope of work ...
UAE - Dubai 4 days ago
Contracts Engineer - Buyer
NES Fircroft... work in high complexity projects Knowledgeable and familiar ... complex corporate and project governance High negotiation ...
UAE - Abu Dhabi 4 days ago
Naval Engineer Lead
Global Projects Services TAT... , in accordance with Project requirements within the ... and project execution Ensure the capitalisation of Project ...
UAE - Sharjah 4 days ago
Senior Engineer - Piping Flexibility
NES Fircroft... project piping and layout lead for project activities ... qualification; Participate to project/company procurement strategy ...
UAE - Abu Dhabi 4 days ago
HSE Specialist
NES FircroftGreetings From NES Fircroft !! We have opening for HSE Specialist Location: Abu Dhabi, UAE Contract Duration: 12 ...
UAE - Abu Dhabi 4 days ago
PACiS Automation Engineer
NES Fircroft.Greetings from NES Fircroft !!! Role: PACiS Automation Engineer Location: Qatar & UAE Contract Duration: 12 ...
UAE - Dubai 4 days ago
Cased Hole Geoscientist in Dubai
NES Fircroft... will be responsible for: ⢠Ensuring real time and post job operations ...
UAE - Dubai 4 days ago
Driller
PETROPLANPetroplan, operating on behalf of our client in the UAE are currently searching for a Driller to work on a conventional ...
UAE - Dubai 4 days ago
Why are you reporting this job?
Job has expired Cannot view this pageAlternatively, you may click on the link below or copy/paste it into your browser.
https://en-ae.whatjobs.com/coopob__cpl___411_1436759__2112_e5a646ab3f835392d0313575e74f9488?utm_source=2112&utm_medium=feed&keyword=Call-Center-Agent&location=-United-Arab-Emirates