Emirati Talent pool - Customer Success Manager - Academy for Customer Success (Hybrid)

Full time at a Laimoon Verified Company in Qatar

Posted on October 17, 2024

Job details

We help the world run betterAt SAP, we enable you to bring out your best. Our company culture is focused on collaboration and a shared passion to help the world run better. We focus every day on building the foundation for tomorrow and creating a workplace that embraces differences, values flexibility, and is aligned to our purpose-driven and future-focused work. We offer a highly collaborative, caring team environment with a strong focus on learning and development, recognition for your individual contributions, and a variety of benefit options for you to choose from.The SAP Academy for Customer Success is a talent development program specifically for candidates early in their careers.Please note that this role as part of our SAP Academy for Customer Success Program will start on 1 March 2025.Who you'll becomeAs a part of joining the Customer Success team, you will first participate in the distinguished SAP Academy for Customer Success, a 10-month dynamic program designed to equip you with an array of skills and a robust foundation for your fruitful career. Following this enriching experience within a globally diverse and supportive environment, you will then transition into the exciting role of Customer Success Manager (f/m/d).Once you've successfully completed the SAP Academy program, you'll embark on one of two exciting career paths:Specialist Customer Success Manager (S-CSM) (f/m/d) works directly with customers to guide them through their business journey with our solutions. The S-CSM works to increase customer satisfaction, retention, renewals, references, and upsells for Cloud products within their assigned solution portfolio.Enterprise Customer Success Manager (E-CSM) (f/m/d) is the customer's advisor on SAP business capabilities and benefits, driving the end-to-end (E2E) customer journey, from discovery to value realization, focusing on adoption and consumption.Your responsibilities will include:Successfully complete a 10-month learn-apply program, which includes classroom phases and field phases with your CSM team.Immerse yourself in multi-dimensional, experiential learning with a focus on digital transformation, global intelligence, human skills, business and technology acumen, solution/industry knowledge, and strategy/tools/process.E-CSM: Enhance skills in advising complex, global transformations and driving customer outcomes.S-CSM: Enhance skills around your solution portfolio, managing customer retention, and driving value realization.Receive onboarding in your local market with on-the-job training and mentoring by a senior CSM professional.What you'll bring2-5 years' work experience with a proven record of supporting customers and business transformation.Experience advising or driving complex global transformations.Strong communication skills including fluency in English and Arabic; other local languages are a plus.Proficient interpersonal skills including curiosity, effective listening skills, and empathy.Demonstrated ability to collaborate across diverse stakeholders and business functions.Strong Business Acumen including demonstrated knowledge of business processes and/or industries.Please note that this role as part of our SAP Academy for Customer Success Program will start on 1 March 2025.About the SAP Academy for Customer SuccessThe SAP Academy for Customer Success is a world-class training program that develops our next-generation workforce. This dynamic 10-month program strengthens the foundation for a successful career at SAP.Join us for the opportunity of a lifetime, to develop a global peer network, partner and engage with customers to help solve their unique business challenges, and leverage world-class cloud-based products and services.Bring out your bestSAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. SAP has evolved to become a market leader in end-to-end business application software.We win with inclusionSAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone feels included and can run at their best. We are committed to the values of Equal Employment Opportunity.EOE AA M/F/Vet/Disability:Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, age, gender, sexual orientation, gender identity or expression, protected veteran status, or disability.Requisition ID: 404047 | Work Area: Sales | Expected Travel: 0 - 100% | Career Status: Graduate | Employment Type: Regular Full Time | Additional Locations: #LI-Hybrid.

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Emirati Talent pool - Customer Success Manager - Academy for Customer Success (Hybrid)

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Home Qatar Emirati Talent pool - Customer Success Manager - Academy for Customer Success (Hybrid)

Home Qatar Emirati Talent pool - Customer Success Manager - Academy for Customer Success (Hybrid)

Emirati Talent pool - Customer Success Manager - Academy for Customer Success (Hybrid)

Job details

Apply safely

Hiring company

Confidential

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