On-site Technology Support Technician
Job details
At EY, you’ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we’re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a member of the On-site technical support team, you play a crucial role in keeping IT operations running smoothly and ensuring that your customers have the support they need to effectively utilize technology in their day-to-day work. Join us and build an exceptional experience for yourself, and a better working world for all. Technical Responsibilities of an On-Site technician:
- Providing support to all customers within your coverage location(s): who may be working on-site, at a client engagement or remote
- Troubleshooting and Problem solving: Laptop break-fix, application, and network connectivity issues
- Service Now ticket management; prioritizing tickets and awareness of SLAs
- Supporting Microsoft Windows and MAC operating systems
- In-depth knowledge of Microsoft applications: Outlook, Teams, OneDrive
- Asset management: involves understanding how to track and manage hardware assets from acquisition through disposal.
- Conference room support. Technology may include Microsoft Surface Hubs, Crestron, Condeco, Microsoft Teams Rooms, AV equipment (speakers, cameras, and monitors/kiosks), meeting room checks.
- Printer support (installation, configuration, and troubleshooting)
- Event and Meeting Support (may occur on-site or off-site)
- Client site support (travel to support EY employees at a local client engagement site)
- Server Room support: Provide remote hands support while guided by our global network techs (checking ports, tracing cables, rebooting hardware, upgrading devices). Occasional after-hour support may be required
- VIP/White Glove support
- Outstanding customer service skills
- Excellent communication skills
- Great team mentality
- Self-motivating, organized, detail oriented, ability to multi-task
- Desire to learn and build a career as unique as you are
- 2+ years of on-site technical support experience
- Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
- Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
- Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
- Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.