Travel Consultant
Job details
Job Description :The key roles and responsibilities are:
Assist customers with flight inquiries and reservations via phone, email, and online platforms.
Provide detailed information about flight options, including schedules, prices, and airline policies.
Process flight bookings, changes, and cancellations efficiently and accurately.
Ensure all travel arrangements comply with company policies and customer preferences.
Handle customer complaints and resolve issues related to flight bookings promptly.
Stay updated with airline regulations, travel restrictions, and industry trends.
Collaborate with other team members to provide comprehensive travel solutions.
Maintain accurate records of bookings, payments, and customer interactions.
Upsell additional travel services and products to enhance customer experience.
Job Specification :Customer-focused attitude with a passion for travel.
Problem-solving skills and the ability to handle challenging situations.
Strong interpersonal skills and the ability to work as part of a team.
Sales-oriented with the ability to upsell and cross-sell travel products.
High level of accuracy and attention to detail in data entry and record-keeping.
Excellent English communication skills.#J-18808-Ljbffr
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