Job details
The Key Account Manager (KAM) is responsible for managing and developing a set of key-account customers on a national level. They’re responsible for achieving sales targets in the given customers. Key Responsibilities:
- AOP & Customer Business Plan
- Develop and implement strategic account plans for key customers. This includes setting sales targets, identifying growth opportunities, and outlining strategies to achieve.
- Develop assigned customers AOP building block in line with MT yearly business objective & strategy.
- Develop Annual Customer Business Planning based on the defined Customers Segmentation & Strategy, supported by shopper insights, sales trend, consumer and market trend analysis. Develop & ensure execution of Customer strategy with key action plan & activity.
- Lead Trading Term Negotiation with key customers, including pricing, ullage, terms of trade, promotions, and other contractual matters to ensure customer profitability.
- Promotion Planning & Execution
- Develop customer promotion strategies with the N+6 planning. Work with Shopper Marketing team to implement national or tactical promotion.
- Prepare pre-promotion approval (PPF) and post promotion evaluation.
- Provide Demand Forecast N+3 by Customers by SKU level based on promotion plan/activities.
- Develop Execution Plan for Sales Excellence Programs (Perfect Store, MSL, OSA) on an account basis.
- NPD/relaunches listing, price increase execution.
- Communicate to customer on promotion planned to get alignment/agreement to proceed with the execution.
- TRE Management - Track & manage TRE within allocated budget, Optimize spending.
- Review TRE reports (with CSM) monthly.
- Ensure claim submission on time (as per compliance).
- Manage claim dispute.
- Manage to minimize Market return.
- Manage key account executive from capability building, issue resolution to day-to-day operation to ensure speedy and excellent execution in stores.
- Business Review & Market Visit
- Lead the Business Review & N+6 customer plan sharing (monthly/quarterly) & T2T meeting (yearly) for key IKA Customers.
- Trade visit to check & audit in-store execution at the outlets level.
- Monthly visit to Customers in HQ level. Act as the voice of the customer within the organization to build and maintain strong, long-term relationships with key customers. Understand their business needs and objectives and market landscape (Customer profiling).
- Administrative
- Responsible for key account receivables. Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team.
- Collaborate with various internal departments such as sales operation, marketing, shopper marketing, supply chain, customer service team to ensure seamless service delivery and customer satisfaction.
Qualifications
- Minimum 5 years of experience in Sales Department/Modern Trade;
- FMCG dynamics knowledge;
- Good knowledge of MS Office;
- Good knowledge of English.
Additional Information
What’s it like to work at JACOBS DOUWE EGBERTS? At JDE, we are convinced that to grow our company we need to grow our people – through learning, coaching, and experiences. We want you to be the best that you can be and encourage you to take ownership of your career. Other benefits you might be interested in:- Medical
- Handphone and Transportation
- Outstanding Career Development Opportunities
- The best coffee and tea served all day in our office – Can you imagine that?
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Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team. </li><li> Collaborate with various internal departments such as sales operation, marketing, shopper marketing, supply chain, customer service team to ensure seamless service delivery and customer satisfaction. </li></ul><h3> Qualifications </h3><ul><li> Minimum 5 years of experience in Sales Department/Modern Trade; </li><li> FMCG dynamics knowledge; </li><li> Good knowledge of MS Office; </li><li> Good knowledge of English. </li></ul><h3> Additional Information </h3><p> What’s it like to work at JACOBS DOUWE EGBERTS?</p><p> At JDE, we are convinced that to grow our company we need to grow our people – through learning, coaching, and experiences. We want you to be the best that you can be and encourage you to take ownership of your career. </p><p> Other benefits you might be interested in: </p><ul><li> Medical </li><li> Handphone and Transportation </li><li> Outstanding Career Development Opportunities </li><li> The best coffee and tea served all day in our office – Can you imagine that?</li></ul><p> Are you ready to make that career shift & grow a great portfolio with us? Click the ‘I'm Interested’ button and we will get in touch with you soon. </p><p> Thank you for your interest in JDE, please note we will only reach out to successful candidates. </p><p> It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. JDE is the home to some of the most well-known coffee brands in the world. </p><p> For more than 265 years, we have been inspired by the belief. 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If so, then Step into a world of knowledge with our course bundle - Customer & Sales Assistant.<br /> <br /> <strong>Delve into eight immersive CPD Accredited courses, each a standalone course:</strong> <ul> <li><strong>Course 01: </strong>Sales Training</li> <li><strong>Course 02: </strong>NLP For Sales, Persuasion & Influence</li> <li><strong>Course 03:</strong> Sales & Negotiation Skills</li> <li><strong>Course 04:</strong> Creating Highly Profitable Sales Funnels</li> <li><strong>Course 05:</strong> Customer Relationship Management</li> <li><strong>Course 06: </strong>Win Customers Efficiently: Customer Service Diploma</li> <li><strong>Course 07: </strong>Know the Selling Strategies that Boost Customer Acquisition</li> <li><strong>Course 08: </strong>Sales Analysis in Excel</li> </ul> Traverse the vast landscapes of theory, unlocking new dimensions of understanding at every turn. Let the Customer & Sales Assistant bundle illuminate your path to wisdom.<br /> <br /> The Customer & Sales Assistant bundle offers a comprehensive exploration into a rich tapestry of vast knowledge across eight carefully curated courses. The journey is designed to enhance your understanding and critical thinking skills. Each course within the bundle provides a deep-dive into complex theories, principles, and frameworks, allowing you to delve into the nuances of the subject matter at your own pace.<br /> <br /> In the framework of the Customer & Sales Assistant package, you are bestowed with complimentary PDF certificates for all the courses included in this bundle, all without any additional charge. Adorn yourself with the Customer & Sales Assistant bundle, empowering you to traverse your career trajectory or personal growth journey with self-assurance. Register today and ignite the spark of your professional advancement!<br /> <br /> So, don’t wait further and join the Customer & Sales Assistant community today and let your voyage of discovery begin!<br /> <br /> <strong>Learning Outcomes:</strong> <ul> <li>Attain a holistic understanding in the designated areas of study with the Customer & Sales Assistant bundle.</li> <li>Establish robust bases across each course nestled within the Customer & Sales Assistant bundle.</li> <li>Decipher intricate concepts through the articulate content of the Customer & Sales Assistant bundle.</li> <li>Amplify your prowess in interpreting, scrutinising, and implementing theories.</li> <li>Procure the capacity to engage with the course material on an intellectual and profound level.</li> <li>Become proficient in the art of problem-solving across various disciplines.</li> </ul> <strong>Description</strong><br /> <br /> Stepping into the Customer & Sales Assistant bundle is akin to entering a world overflowing with deep theoretical wisdom. Each course within this distinctive bundle is an individual journey, meticulously crafted to untangle the complex web of theories, principles, and frameworks. Learners are inspired to explore, question, and absorb, thus enhancing their understanding and honing their critical thinking skills. Each course invites a personal and profoundly enlightening interaction with knowledge.<br /> <br /> The Customer & Sales Assistant bundle shines in its capacity to cater to a wide range of learning needs and lifestyles. It gives learners the freedom to learn at their own pace, forging a unique path of discovery. More than just an educational journey, the Customer & Sales Assistant bundle fosters personal growth, enabling learners to skillfully navigate the complexities of the world.<br /> <br /> The Customer & Sales Assistant bundle also illuminates the route to a rewarding career. The theoretical insight acquired through this bundle forms a strong foundation for various career opportunities, from academia and research to consultancy and programme management. The profound understanding fostered by the Customer & Sales Assistant bundle allows learners to make meaningful contributions to their chosen fields. Embark on the Customer & Sales Assistant journey and let knowledge guide you towards a brighter future.<br /> <br /> <strong>Who is this course for?</strong> <ul> <li>Individuals keen on deepening their firm understanding in the respective fields.</li> <li>Students pursuing higher education looking for comprehensive theory modules.</li> <li>Professionals seeking to refresh or enhance their knowledge.</li> <li>Anyone with a thirst for knowledge and a passion for continuous learning.</li> </ul> <strong>Career path</strong><br /> <br /> Armed with the Customer & Sales Assistant bundle, your professional journey can reach new heights. 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Act as the voice of the customer within the organization to build and maintain strong, long-term relationships with key customers. Understand their business needs and objectives and market landscape (Customer profiling). </li><li> Administrative </li><li> Responsible for key account receivables. Monitor Account Receivable aging and coordinate with credit control and Accounts Receivable team. </li><li> Collaborate with various internal departments such as sales operation, marketing, shopper marketing, supply chain, customer service team to ensure seamless service delivery and customer satisfaction. </li></ul><h3> Qualifications </h3><ul><li> Minimum 5 years of experience in Sales Department/Modern Trade; </li><li> FMCG dynamics knowledge; </li><li> Good knowledge of MS Office; </li><li> Good knowledge of English. </li></ul><h3> Additional Information </h3><p> What’s it like to work at JACOBS DOUWE EGBERTS?</p><p> At JDE, we are convinced that to grow our company we need to grow our people – through learning, coaching, and experiences. We want you to be the best that you can be and encourage you to take ownership of your career. </p><p> Other benefits you might be interested in: </p><ul><li> Medical </li><li> Handphone and Transportation </li><li> Outstanding Career Development Opportunities </li><li> The best coffee and tea served all day in our office – Can you imagine that?</li></ul><p> Are you ready to make that career shift & grow a great portfolio with us? Click the ‘I'm Interested’ button and we will get in touch with you soon. </p><p> Thank you for your interest in JDE, please note we will only reach out to successful candidates. </p><p> It’s amazing what can happen over a cup of coffee or tea. At JACOBS DOUWE EGBERTS (JDE), we’ve made it our mission to find out. Our people have been raising the bar since day one, thinking fast and acting even faster to make an impact that’s felt around the world. 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Remy Cointreau
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