IT Service Manager Service Delivery - Cloud (m/f/d)
Full time
at Leadec Management Central Europe BV & Co. KG
in
Germany
Posted on October 8, 2024
Job details
Join our global IT Operations team, which manages and continously develops our state-of-the-art IT infrastructure form the network to cloud.
Your tasks
- Taking responsibility: Responsibility for IT Service Management in the first / second level area for cloud service delivery
- Driving progress: Ensure the quality of ITSM processes; contribute to the implementation of new topics and processes
- Managing tasks: Independent monitoring of contract related and SLA responsibilities
- Recording conscientiously: Completing and maintaining documentation for cloud topics
- Living collaboration: Proactively working together with members of the global IT infrastructure as well as our service providers to ensure contract fulfillment and optimal service delivery
Your profile
- Education: Completed studies in computer science, business informatics or comparable training (e.g. IT specialist (m/f/d) with several years of practical experience)
- Experience: Professional experience in service delivery; experience with IT governance and IT security management; experience in working with service providers
- Know-How: Strong understanding of ITSM and ITIL (ITIL certification is an advantage); knowledge of cloud environment (AWS and/or Azure); familiarity with business workflow processes
- Languages: Conversationally fluent English language skills required (min. C1/ C2); German language skills are advantageous
- Personality: Goal-and solution-oriented way of working as part of a team , analytical approach to challenges, willingness to constantly deal with new technologies
Your benefits
- Security: The security of a large, globally active company with high standards for occupational safety
- Prospects: Structured induction into the new area of responsibility, training and further education opportunities, e.g. via our Leadec Campus
- Remuneration: Attractive remuneration commensurate with qualifications
- Vacation: 30 days vacation entitlement
- Flexibility: Proportionate mobile working and flexible working hours
- Benefits: "Me@Leadec" makes our benefits accessible to you, e.g. company pension scheme, numerous benefits for employees, including local health and sports offers and the option to lease a company bicycle (also for private use)
- Transparency: Easy access to company information and news via our employee app "we.do"
Apply safely
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Leadec Management Central Europe BV & Co. KG
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