Level 1 IT Support Engineer

Level 1 IT Support Engineer – Dundalk Co. Louth Due to continued expansion of eir evo , we are now seeking to recruit an experienced IT Support Engineer (Level 1) that endeavours to become an integral part of our Managed Services Team , working in an evolving and exciting multi-customer, multi-technology IT environment. The successful candidate will work on and receive exposure to different technologies, including Microsoft Servers, Microsoft Exchange, Active Directory, VMWare, Citrix, Cloud (Azure), as well as the latest Microsoft applications & solutions. The role would involve:

• Onsite/Remote Monitoring and Management support and configuration of customer’s infrastructure
• Provision accounts and equipment
• Onsite/Remote and Desktop Support for customers throughout Ireland and Internationally
• Onsite resourcing cover – operating within a customer's environment and under their governance.
• Supporting Windows Desktops, Outlook, Networks, MS Office, O365
• Onsite desk side support
• Configuration of Microsoft Server, Exchange, Active Directory.
• Maintain and build the current documentation in place
• Hardware Fault Investigation and Diagnosis
• Interacting with and managing 3rd parties
• Application troubleshooting and support
• Imaging and Deployment
• Manage File Permissions and Access Rights
• Configuration and Support of Mobile Devices

Experience:

• 1+ years working in a technical support environment (required)
• Application Support – 1st Level
• Windows Servers, Active Directory, Microsoft Exchange, MS Office – Level 1 support
• Office 365 and Virtualization experience advantageous.
• Customer Services, Call Handling

Preferred qualifications:

• Microsoft Specialist certification in Windows 10
• A Microsoft MCP for Client or Server OS
• CompTIA A+
• CompTIA Net+

Successful candidates will receive exposure to:

• All Microsoft Operating Systems
• Windows Servers
• Virtualization – Vmware, Citrix, Hyper-V
• SMB Networking Environments
• Unified Communications
• Remote Access Solutions

Benefits: Competitive salary, Employer Pension Scheme, Private Health Insurance, Laya Employee Assistance Scheme, Sports & Social Club, Cycle to Work scheme, TaxSaver Travel Scheme, Wellness Committee. Development plans are provided to help employees obtain professional accreditations. Candidates must be eligible to work in Ireland or currently hold a Stamp 1G/4 Visa to apply. eir evo / eir evo talent is an equal opportunity employer who seeks to recruit and appoint the best available person for a job regardless of marital / civil partnership status, sex (including pregnancy), age, religion, belief, race, nationality and ethnic or national origin, colour, sexual orientation or disability. eir evo / eir evo talent apply all relevant Data Protection laws when processing your Personal Data. If you choose to apply to this opportunity and share your CV or other personal information with eir evo / eir evo talent, these details will be held by us in accordance with our privacy policy used by our recruitment team to contact you regarding this or other relevant opportunities at eir evo / eir evo talent. We are committed to creating an inclusive and supportive work environment. If you require any reasonable adjustments during the application or interview process, please let us know, and we will work with you to meet your needs. #eirforall #J-18808-Ljbffr