Application Support Engineer

BoardPAC is the leading provider of Digital Board Meeting Automation Solution, recognized for driving simple, secure, sustainable and experiential communications for Board and Executive members. BoardPAC serves a host of Forbes Global 2000 companies across the world, with over 50,000 users across 40 countries. With its 09 Global Offices, BoardPAC is a globally award-winning company which is recognized as Asia's best place to work by the global ranking entity Great Places to Work. Job description

• Providing technical support for the windows servers, mobile OS and other product related
• issues.
• Interact and support to the regional sales team on presales and post-sales activities.
• Deployment of software in the client environment and onsite visit if required (Sri Lanka
• and Overseas).
• Maintaining a high degree of customer service for all support queries.
• Taking ownership of user problems and being proactive when dealing with user issues.
• Deployment of service releases, patches, requests, and customizations (Onsite or Remote)
• Problem determination, workaround resolution, root cause analysis, major incident
• management
• Providing a high level of service to our customers and adhering to our strict SLAs for
• response and restoration times
• Flexibility - responsibilities may require occasional evening and weekend work
• Answering the support queries / Technical requests via phone/remotely and email.
• Taking ownership of user problems and being proactive when dealing with user issues.

• Understanding of software development cycle
• Practical experience of Windows Server, SQL Server, IIS and networking
• Very in-depth knowledge to troubleshoot the IIS related issues.
• Excellent customer service skills
• Hands-on experience with dockers & Kubernetes is preferred
• Should be able to handle cloud environment such as AWS, azure, etc...
• Proper knowledge of Mobile OS (IOS, Android etc..)
• IT Security and Network knowledge troubleshoot the issues.
• Familiar with the VAPT/Pentest assessment for the application.
• Configure DNS and SSL certificate
• Basic scripting knowledge for the SQL and others and SQL Cluster, Logshipping...
• Understand the network issues and concepts {Ports,NAT,port forwarding etc...}
• Dev Ops
• Minimum 1-2 Years of relevant experiences preferred

• Locating in Mumbai is mandatory.