Customer Experience Executive
Job details
We're seeking a highly skilled and motivated Customer Experience Executive with a minimum of 3 years of experience and a Master's degree to join our growing team.
We are looking for a passionate individual who can enhance our customers' experience by understanding their needs and delivering excellent service.
Responsibilities:Manage customer interactions across various channels, including phone, email, and social media
Respond to customer inquiries and resolve issues promptly
Identify opportunities to improve customer satisfaction and drive customer loyalty
Collaborate with internal teams to ensure seamless and efficient customer support
Analyze customer feedback and develop strategies for continuous improvement
Conduct regular customer satisfaction surveys to measure success and identify areas for improvement
Create and maintain comprehensive documentation of customer interactions and support processes
Requirements:Minimum of 3 years of experience in a customer service or customer experience role
Master's degree in Business Administration, Marketing, Communications, or a related field
Excellent verbal and written communication skills
Strong problem-solving and decision-making abilities
Proficient in using CRM systems and customer support tools
Ability to work independently and as part of a team
Knowledge of iPhone models with respect to their accessories
Soft Skills:Empathy: Ability to put yourself in the customer's shoes and understand their perspective
Active Listening: Attentive to the customer's needs and concerns, asking clarifying questions when necessary
Adaptability: Capable of adjusting to different situations and customer personalities
Patience: Willingness to work through challenging customer interactions without becoming frustrated
Positive Attitude: Maintaining a friendly and professional demeanor in all interactions
Passion for Customer Service: Genuine interest in creating a positive experience for customers and helping them find solutions to their needs
We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a driven individual with a passion for delivering exceptional customer experiences, we would love to hear from you!#J-18808-Ljbffr
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
