IT Support Analyst Level 2

At LGS, we strive to provide a workplace that values your professional growth. Our company culture fosters diversity and inclusivity, and we welcome talents from both local and international backgrounds.As a team member, you will play a crucial role in driving major projects that propel our clients’ businesses forward and improve people’s lives. You will be at the heart of collaborative large-scale digital transformation projects in both the public and private sectors.The IBM Client Innovation Centre Quebec (CIC), at LGS, employs professionals who collaborate on projects within technology practices, offering local and remote services. Our employees, regardless of their level of experience, are paired with a coach to support their professional growth. As part of IBM’s global network, we have offices in Montreal, Gatineau, Rimouski, and Quebec City.The benefits of joining our team:• Learn every day: access IBM's intellectual capital and trainings on a diverse range of cutting-edge technologies.• For your well-being: a group insurance bundle including telemedicine, a retirement savings plan with employer’s contribution, access to IBM shares at discounted rates, and a wellness package!• To enjoy quality time: annual vacations, additional company days off and special life events leaves!• To have fun with your colleagues: an active community and a social committee with regular activities to keep us all connected!Join our team as an IT Support Analyst Level 2 !Here's how you'll be involved• Receive user requests following malfunctions.• Second-level processing of incidents or anomalies or requests for improvements to the platform (understanding requirements, diagnosis, identification, formulation, resolution).• Incident follow-up: monitoring the processing of customer requests.• Keep customer documentation up to date• Statistical reports on the type of intervention, duration, improvement of procedures for efficiency.• Participate in various IT projectsYour experience• College diploma or equivalent related to the field;• Good general knowledge of IT infrastructures• Knowledge of SQL, BA skills, excellent analytical abilities, resourcefulness, communication skills;• Java an asset• Bilingualism in French and English, as you will be collaborating with resources outside Quebec• Available on call 24/7 on a rotating schedule with other team members as needed• Knowledge of office automation tools (Microsoft Office, Adobe);• Knowledge of network protocols, network management systems, LAN and WAN methods;• Knowledge of operations management practices (ITIL) - An asset• Excellent customer presentation skills#CICJOBS #IBMJOBS #LI-IO1Be yourself at LGSLGS is committed to considering all qualified applicants without regard to ethnicity, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodiversity, age, veteran status or other characteristics.If you are not a Canadian permanent resident or citizen, please consult with your talent acquisition consultant as this role may require the use of technologies that are regulated by export sanctions.