Order Management & Masterdata - Assistant Manager

Order Management & Masterdata - Assistant Manager Job Details: Country: Malaysia State / Region / Province: Selangor Work Location: Petaling Jaya Domain: Operations Skills: Configuration Management, Pricing Management, Quotation Management, Catalogue Management, Product Bundling, Quote To Order, Business Rule Configuration, ROI Calculator Company: ITL Malaysia Requisition ID: 119556BR About Us: Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability. Job Responsibilities:

• Lead and develop direct reports/team members to achieve targeted business objectives.
• Manage the day-to-day operations of order management representatives, responding to customer inquiries via phone and email in a timely and accurate manner, in compliance with documented policies.
• Build and develop an efficient and effective order management team in the Shared Services environment.
• Provide End to End Masterdata management by Data Enrichment, Data Deletion, and Duplication.
• Review Business Agreements, Terms, and Licensing.
• Review Pricing and Pricing sheets.
• Prepare OM weekly and monthly reports.
• Attend to Customer/Client inquiries via email, Teams calls, phone, etc.

• Diploma or Degree in Finance, Business Administration, or any relevant field.
• 5 to 7 years of experience in Order Management & Masterdata in a SSC or BPO environment within the Retail/CPG Industry.
• Strong problem-solving skills.
• 2 to 4 years of experience in managing a team.