Customer Care Representative

Assist customers with inquiries and requests for assistance. We will provide training, tools, and resources needed to manage the needs of our customer base. What do they need:

• Ability to communicate clearly and professionally, both verbally and in writing
• Has a pleasant, patient, and friendly attitude
• Passion for excellence with respect to treating and caring for customers
• Willingness to work on a flexible schedule and on shifts
• Proficient in both spoken and written English and Bahasa Malaysia. Ability to converse in Mandarin or any other languages will be an added advantage
• Experience in call centre and/or similar industry will be an added advantage

• Manage customer requests via phone, email, and various digital platforms
• Responsible for planning, coordinating, and delivering the service according to the standard operating procedure
• Ensure continuation and completion of service delivery within the agreed turn-around time
• Document all call information and coordination arrangements into the case management system
• Liaise effectively with other members of the call centre, other departments, and business partners to resolve enquiries/requests, where applicable
• Participate in training to ensure continuous enhancement of skills and knowledge
• Perform other responsibilities and duties periodically assigned by the supervisor in order to meet operational or other requirements

• As part of the Operations Team reporting to a team leader. Sometimes in the office, sometimes at home.