Information Technology Specialist
Job details
Responsibilities: - Demonstrate strong communication and customer service skills when remotely supporting users - Effectively manage a queue of 50+ tickets while fulfilling their other daily responsibilities - Provision mobile devices for new hires and existing employees - Responsible for dispatching replacement devices for internal users who have submitted requests for broken or faulty devices - Possess a strong grasp of policy enforcement, while concurrently educating users to comply diligently with established policies - Respond promptly to escalations for technical support via Slack and email - Manage the wireless device inventory of our mobile provisioning lab - Support team in device forecasting, auditing, recycling of used devices, and disposal preparation - Provide training to users on the proper usage and configuration of their mobile devices with a positive attitude and empathy - Frequently engage in collaborative efforts with support teams to identify and resolve problems and find effective solutions - Troubleshoot hardware and cellular issues with mobile devices - Tasked with the administration and maintenance of our company’s wireless carrier accounts Required Skills: - 1-2 years experience in a related role, preferably provisioning while supporting a large organization - 1-2 years experience using various ticketing and queue management software platforms - 1-2 years experience supporting cellular data and wireless number accounts - Demonstrate experience in efficiently managing warehouse inventory, stock organization, and optimal storage methods. Proficient in conducting regular audits to ensure accuracy and identify inventory discrepancies. - Up-to-date proficiency in supporting and troubleshooting iOS and Android mobile devices (e.g., iPhone, iPad) including hardware, software, and staying informed on the latest technology trends. - Proficient in data intake and analysis using Excel/Google Sheets spreadsheets - Must be physically able to lift boxes and containers up to 25 lbs
Apply safely
To stay safe in your job search, information on common scams and to get free expert advice, we recommend that you visit SAFERjobs, a non-profit, joint industry and law enforcement organization working to combat job scams.
