Customer Support Manager
Job details
Company Description Zynix.AI is a healthcare technology company located in Florida, focusing on transforming healthcare with intelligent solutions. By bridging population health with clinical settings, we aim to lower costs, improve quality, and enhance the overall patient and provider experience. Role Description This is a full-time hybrid role for a Customer Support Manager at Zynix.AI. The Customer Support Manager will be responsible for ensuring customer satisfaction, providing customer support, utilizing analytical skills, delivering exceptional customer service, and offering technical support. This position allows for flexibility with some remote work. Responsibilities
- Develop irreplaceable relationships with customers; retain and exceed customer expectations
- Engage stakeholders at Zynix AI's largest and most complex healthcare customers
- Become a product and domain expert, and use that knowledge to make customers successful in their business
- Advocate for customer needs and ideas internally, and work cross-functionally with other teams to achieve outcomes and results for customers
- Design, implement and document innovative strategies to drive customer engagement
- Deliver value-driven solutions; ensure that customers begin every interaction with Zynix AI with a clear understanding of its purpose and conclude every interaction with tangible results or next steps
- Lead the annual renewal process and targeted relationship-based upsell efforts for Zynix AI latest products
- Bachelor's Degree
- Collaborating and communicating with a wide range of clients, ideally in the B2B space
- Project managing complex initiatives with customers and colleagues
- You have the ability to solve problems in a resourceful and data-driven manner while working in a fast-paced, demanding start-up environment
- You are able to work with and influence a diverse set of stakeholders
- You have the ability to effectively identify what’s important and effectively prioritize competing projects
- You have excellent time management, written and verbal communication skills
- You are passionate about our mission to improve healthcare through technology
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