Service Desk Specialist
Full time
at Tata Consultancy Services
in
Online
Posted on October 5, 2024
Job details
Service Desk Specialist Experience: 2 + Years Location: Hyderabad Candidate must be available on 27/09/2024 Friday for virtual interview. Required Technical Skill Set : Windows Operating System, Remote Desktop Client, Mobile Device Management Job description
- Knowledge on End User Computing Devices (Laptop / Desktop / VDI)
- Ability to provide technical support over the phone
- Excellent Oral and Written Communication skills
- Hands on Experience on resolving customer issues related to the infrastructure
- Assist with support of network connectivity, PCs, and VPN connectivity
- Experience on Remote Desktop Client Software’s
- Knowledge of working on ticketing tools
- Ability to resolve and or provide work around
- Anticipate customer needs and proactively identifies solutions
- Enthusiastic Maintain high customer / end user satisfaction
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