Initial Hygiene Service Team Leader

Position: Service Team Leader Location: Dublin Contract: Permanent Salary: €29,000 per annum, Paid Monthly Reporting to Team Manager Rentokil Initial is an established global blue-chip organization, operating in nearly 80 countries for over 90 years. We have a number of businesses within Ireland, including Rentokil Pest Control, Initial Washrooms, Initial Medical and Ambius, all our divisions provide our customers with expert services in a host of different specialisms. Every day, as one of our Initial Hygiene Team Leaders, is different. You’ll be expected to use your problem-solving skills to determine the most effective solution as well as managing staff and aiding in the recruitment process. This role involves a lot of independent working and using your own initiative. Being able to manage your own time is essential. Responsibilities: Leadership

• Able to support and coordinate driver resources whilst developing managing drivers based at the Service Center to ensure that the required Company standards are achieved.
• Experience of effective Service support team debriefing procedures to ensure full communication of information to and from customers and colleagues.

• Provide clarity on the business expectations of customer service for drivers, ensuring these standards are achieved
• Assists various members of the service management team, whilst coordinating customer service requests and other related information to ensure customer service expectations are achieved

• Works as part of the overall service support team to ensure all work is completed to the required deadlines
• Works closely with the drivers and service support - to achieve the desired customer service levels
• Supports the service support – operative team members.

• Manages performance to ensure the driver and vehicle resource is being utilized effectively and efficiently
• Identifies sub-standard customer service, delinquent calls and reports deficiencies to line manager
• Contributes to route solutions for new customer service requirements
• Reports deficiencies in route or driver performance to line manager

• Adheres to company Health Safety and Environmental policies and obligations
• Coordinates driver documentation and fleet management process for fleet management for vehicles
• Collates driver’s performance documentation and reviews details regularly with service manager, being involved in driver debriefs
• Implements driver best practice and monitors perform of drivers, including the development of product knowledge, service expectations and vehicle specifications
• Contributes to daily tasks including, answering the phone, performing various administration support tasks, contact center tasks, filing and making service deliveries as required

• Provides support to service center management team providing customer service data from the drivers
• Supports and communicates business requirements to the drivers, ensuring all drivers are clear on objectives and tasks

• Plans time to ensure that the service operation runs efficiently to support customer expectations
• Ensures that all drivers operate in an efficient and effective manner

• Checks supporting documentation received at the service center from drivers, notifying line manager of any discrepancies
• Assists in maintaining business systems and processes to monitor customer service visits and service request details
• Assists in coordinating customer stock requirements for drivers and performs regular stock counts of stocks on vehicles

• Full Clean Irish/EU Driving License
• Have demonstrated leadership skills in any work environment
• Have worked in or be ready for a fast-paced and varied work environment.
• Experience in managing a fleet of commercial vehicles with good knowledge of transport legislation would be advantageous; but don't let this put you off, we train you in all elements of the job.

• A competitive salary package
• Company Vehicle & fuel card
• Long Service Awards
• Uniforms and Equipment
• Progression Opportunities
• 4 weeks annual leave increasing to 5 weeks
• Additional variable pay opportunity through the introduction of new business
• On call allowance
• Access to Company pension
• Refer a Friend bonus
• TrustPilot reward
• Employee Assistance Programme
• Cycle to Work Scheme
• Life Assurance