D365 CE Functional Consultant

Are you an expert in omni-channel and contact centre solutions with a strong background in Dynamics 365 CE? Join a leading Microsoft Partner as a CE Functional Consultant! This is a home-based role offering flexibility, competitive salary, and the chance to work on impactful projects from the comfort of your home. Day-to-Day Responsibilities:

• Design and implement tailored Dynamics 365 CE solutions focusing on omni-channel and contact centre functionalities.
• Collaborate with stakeholders to gather and analyze business requirements for enhancing customer engagement.
• Configure and customize CRM solutions to optimize contact centre operations across multiple channels.
• Provide expert guidance on best practices for omni-channel strategies and customer experience optimization.
• Lead training sessions and workshops to maximize solution adoption among end-users.
• Troubleshoot and resolve issues related to CRM functionalities, ensuring smooth integration and operation.

• Proven experience as a CE Functional Consultant, with a focus on Dynamics 365 and omni-channel/contact centre solutions.
• Deep understanding of CRM processes, workflows, and omni-channel technologies (e.g., Inbound Voice, IVR, chat, social media, etc.).
• Ability to translate business needs into functional specifications and practical solutions.
• Excellent communication and presentation skills for engaging with clients and stakeholders.
• Ability to manage multiple projects independently in a remote work environment.