Home Online D365 CE Functional Consultant

Home Online D365 CE Functional Consultant

D365 CE Functional Consultant

Full time at Shape IT Recruitment in Online
Posted on October 2, 2024

Job details

Are you an expert in omni-channel and contact centre solutions with a strong background in Dynamics 365 CE? Join a leading Microsoft Partner as a CE Functional Consultant! This is a home-based role offering flexibility, competitive salary, and the chance to work on impactful projects from the comfort of your home. Day-to-Day Responsibilities:

  • Design and implement tailored Dynamics 365 CE solutions focusing on omni-channel and contact centre functionalities.
  • Collaborate with stakeholders to gather and analyze business requirements for enhancing customer engagement.
  • Configure and customize CRM solutions to optimize contact centre operations across multiple channels.
  • Provide expert guidance on best practices for omni-channel strategies and customer experience optimization.
  • Lead training sessions and workshops to maximize solution adoption among end-users.
  • Troubleshoot and resolve issues related to CRM functionalities, ensuring smooth integration and operation.
Skills Required:
  • Proven experience as a CE Functional Consultant, with a focus on Dynamics 365 and omni-channel/contact centre solutions.
  • Deep understanding of CRM processes, workflows, and omni-channel technologies (e.g., Inbound Voice, IVR, chat, social media, etc.).
  • Ability to translate business needs into functional specifications and practical solutions.
  • Excellent communication and presentation skills for engaging with clients and stakeholders.
  • Ability to manage multiple projects independently in a remote work environment.
If you're passionate about leveraging technology to transform customer engagement in omni-channel and contact centre settings, apply now to make a real impact!

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