Lead Patient Enrollment / Call Center Supervisor (Evening Shift)
Job details
About Minerva Research Solutions:
Minerva Research Solutions provides clinical trial management services to support biotech, medical, and pharmaceutical industries. We accelerate the development of novel therapies by offering recruitment, data operations, and regulatory support services.
Position Overview:We are seeking aLead Patient Enrollment / Call Center Supervisorto manage the daily operations of our patient enrollment team. The supervisor will lead, train, and support the team while ensuring efficient participant recruitment for clinical trials. Strong leadership and call center management experience are essential for this role.
Key Responsibilities:Lead and manage the patient enrollment team to meet recruitment targets.
Monitor and improve call quality, ensuring adherence to protocols.
Train and develop team members to enhance performance.
Oversee participant data management in the Clinical Trial Management System (CTMS).
Collaborate with clinical teams to ensure smooth trial recruitment.
Prepare reports on team performance and call metrics.
Address escalated participant concerns and resolve issues.
Develop outreach strategies to improve participant engagement.
Qualifications:Bachelor's degree in medical background preferred but not required.
Fluent in English Communication.
3+ years of experience in call center leadership.
Strong communication and team-building skills.
Experience with clinical research or healthcare is a plus.
Benefits:Competitive salary and performance-based bonuses.
Medical health insurance coverage.
Employees Old-age benefits coverage.
Flexible work hours and remote work options.
Professional learning and development support.
Generous vacation and paid time off.
Employee assistance programs for mental health.
Company-sponsored events and team-building activities.
Diverse, professional and inclusive work environment.
Opportunities for career growth.
Cutting-edge technology and tools.
Family-friendly policies, including parental leave.
Commuter benefits or transportation assistance.
Social responsibility and community involvement programs.
Work Schedule:
Monday to Friday, 6 PM to 2 AM (transport provided for female staff).#J-18808-Ljbffr
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