Technical Support - Mandarin Speaker
Full time
at Dxc technology
in
Online
Posted on September 29, 2024
Job details
Job Description: About DXC Technology DXC Technology is a leading Fortune 500 IT services company with $17.7 billion in revenue (FY21) and more than 130,000 colleagues around the world. At DXC, we harness innovation to help planes fly, markets function, and businesses move at the speed of digital commerce. Serving more than 240 of the Fortune 500, we have a 60-year track record of delivering and modernizing the world’s most mission-critical IT systems. Our services across DXC’s Enterprise Technology Stack mirror how customers think about their traditional and digital IT needs: Modern Workplace, IT Outsourcing, Cloud, Security, Applications, Analytics and Engineering, and Business Process Outsourcing (BPO) including Insurance Business Processes as a Service (BPaaS). When our customers want to transform their businesses, they turn to us. We have extensive knowledge of their IT estates and the unique ability to deliver each layer of the stack. Roles and Responsibilities:
- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.
- Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical).
- Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence.
- Evaluate unique or complex installations or configurations and make recommendations for resolution.
- Articulate clearly in writing and verbally.
- Engages team members for support as required to ensure internal or external business and end users/clients SLA demands are met.
- Diploma or bachelor’s degree
- 0-2 years’ experience in relevant technologies and customer environments.
- Relevant industry qualification where applicable.
- Excellent verbal and written communication skills - Mandarin
- Experience in troubleshooting in a technical environment.
- Excellent analytical and problem-solving skills.
- Software and hardware knowledge of computing, storage and peripheral devices.
- Understanding of case management databases and tools.
- Superior customer service skills.
- Phone and remote support experience. E-support experience and knowledge.
- Willing to work in shifting schedule.
- Willing to work in Petaling Jaya.
- Extensive resources to support your onboarding and continual development including DXC University.
- DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition.
- We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC.
- More time to do the things you love with flexible leave options, including purchased leave.
- Take time to give back with charitable and emergency services volunteer days.
- Well-being matters to us and our Employee Assistance Program is there to support you and your family.
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Some of these include: </p><ul><li> Extensive resources to support your onboarding and continual development including DXC University. </li><li> DXC Recognition, our global virtual platform that fosters a culture of appreciation and celebration with real-time reward and recognition. </li><li> We know that great people refer great people. 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In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities. </p><p> Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. 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Dxc technology
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