Guest Experience Specialist (Receptionist) - Front Office at Holiday Inn & Suites® Dubai Festiv[...]
Job details
About the Company:
InterContinental Hotels Group (IHG), a global hospitality company, operates a diverse portfolio of over 6,000 hotels across nearly 100 countries. Founded in 2003 and headquartered in the UK, IHG's brands range from luxury to economy, including InterContinental, Holiday Inn, Crowne Plaza, and Kimpton Hotels. Known for delivering exceptional guest experiences, IHG emphasizes innovation, sustainability, and community engagement through its "True Hospitality for Good" initiative. With a focus on comfort, service, and strategic growth, IHG continues to be a leader in the global hospitality industry.
Do you have a passion for creating unforgettable experiences for others? If so, we invite you to embark on a career journey like no other at InterContinental Hotels Group (IHG). InterContinental Residences Business Bay & Crowne Plaza Business Bay are nestled in the heart of Dubai's bustling business district, providing a sanctuary of tranquility amidst the city's vibrant landmarks. Located just a short distance from the outstanding Dubai Mall and the awe-inspiring Burj Khalifa, both hotels strive to provide the epitome of luxury and lifestyle filled with elegance and sophistication.
With the combination of 456 meticulously designed rooms, each offering unparalleled comfort and style, guests will be immersed in a world of grandeur. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to join the pre-opening team as Laundry Assistant and let us help you create a career journey like no other.
Job Summary:
Requirements:
High school diploma or equivalent.
Previous experience in a laundry or housekeeping role, preferably in a hotel or hospitality setting.
Knowledge of laundry operations and techniques, including sorting, washing, drying, and folding.
Familiarity with commercial laundry equipment and their maintenance.
Ability to work independently and efficiently in a fast-paced environment.
Strong attention to detail and organizational skills.
Physical stamina to stand for long periods and lift heavy loads.
Flexibility to work varying shifts, including weekends and holidays.
Excellent communication and customer service skills.
Ability to follow instructions and adhere to established procedures.
Knowledge of safety protocols and OSHA regulations related to laundry operations.
Ability to maintain a professional and friendly demeanor while interacting with guests and colleagues.
Responsibilities:
Sort, wash, dry, and fold hotel linens, towels, and guest clothing according to established procedures.
Operate commercial laundry equipment, such as washers, dryers, and ironing machines.
Inspect linens and clothing for stains, tears, or damage and report any issues to the supervisor.
Follow proper handling and storage procedures for clean and soiled linens.
Maintain cleanliness and organization in the laundry area, including keeping the machines and work surfaces clean.
Assist with inventory management, including monitoring stock levels of laundry supplies and notifying the supervisor when replenishment is needed.
Handle guest laundry requests and ensure timely delivery of clean and pressed clothing.
Assist with the collection and distribution of linens to various departments within the hotel.
Adhere to safety and sanitation guidelines, including proper handling of cleaning chemicals and following OSHA regulations.
Collaborate with other team members and departments to ensure efficient and smooth laundry operations.
Provide excellent customer service to guests by addressing any concerns or requests related to laundry services.
Required Skills:
Strong attention to detail and organizational skills.
Excellent communication and customer service skills.
Required Education: High school diploma or equivalent.
Work Hours: 8 Hours a Day
In return we'll give you a competitive financial and benefits package and the chance to work with a great team of people. Most importantly, we'll give you Room to be yourself.
Our mission is to welcome everyone and create inclusive teams where we celebrate differences and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance.
IHG gives every member of the team the room they need to belong, grow, and make a difference in a collaborative environment. We are committed to supporting wellbeing in your health, lifestyle, and workplace.
We are an equal opportunities employer.
At IHG, we've made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
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