Customer Service Specialist

Location: Remote Sector: Electric Vehicle Charging Job Role: Customer Support Specialist Job Type: Full-Time Experience: 1+ years Department: Customer Support Why Statiq? Statiq was born with the idea of making sustainable transportation a reality in developing countries. It is a new-age start-up, leading the EV movement in India, by setting up chargers across the country. Statiq was named as the top 3 most promising start-ups by NASSCOM in the year 2020, it was the same year we got selected for Y Combinator, a Silicon Valley based accelerator program. About the Role: As a Customer Support Specialist at Statiq, you'll be the friendly voice and superhero who ensures our customers receive top-notch assistance and a delightful experience. Join us in revolutionizing customer care, one conversation at a time! Responsibilities:

• Gather customer feedback and share with the respective teams
• Handling customer queries on Chat, E-mails and calls
• Educate current and potential customers with product and service information
• Rasing complaints and coordinating with the team for resolving customer issues.
• Helping users for troubleshooting while charging and providing a complete charging process to users.

• A Bachelors Degree
• Good communications skills in Hindi and English
• Analytical skills
• CS database and tools
• Management Method and Techniques

• Work with the super enthusiastic & passionate team who are looking forward to building India’s largest EV infrastructure.
• Amazing exposure to start-up culture – Be ready to take up challenges!
• We believe in "Growth" , as we grow we will make sure you grow as well. We have learning policies as well , where for your learning we will be paying.
• Medical Insurance covering your whole family.