Lead Architect - ServiceNow

Job description Primary Functions

• ServiceNow Lead Architect will be responsible for leveraging the various ServiceNow functionalities in ITSM, ITOM, ITAM, ITBM modules, GRC and Scoped applications to convert technical specification into a better design & working solutions.
• Leverage Service Portal framework to improve the user experiences on the IT Portal interface. Employee Service Center experience is a good to have
• Designing/ Build integration with other third-party and in-house system using ServiceNow standard connectors/custom solutions as required.
• Work with the business partner / Solution Architects to validate the proposed design / solution and assist in the successful migration of products to Production environment.
• Take part in Monitoring/ process improvement initiative to standardize the solution on the ServiceNow platform to have stable production instance.
• Involve in platform maintenance activities including cloning and ServiceNow version upgrade activities to stay current with the ServiceNow releases.
• Prepare process flow and user guide, KB documents based on the needs of the projects.
• Helping to Build / Building Test cases using ATF or create testing documents and convert to ATF as required.
• Troubleshoot open incidents and perform RCA (root cause analysis) of the same when it is required from Junior members
• Support business users with any functional related queries, post-delivery of the business requirements as and when needed
• Should understand basics of Agile Scrum methodologies
• Support in addressing urgent / priority incidents as part of On-call.
• Identify opportunities for bring in necessary new features / modules for benefit of the business
• Would be good, if capable of Running Agile Srum meetings in absence of scrum master

• Well-versed with Server-side and Client-side scripting on the ServiceNow platforms.
• Experience in developing and configuration of Incident Management, Change Management, Problem Management, Knowledge Management and other ITSM modules.
• Worked on All type of integrations REST, SOAP that Service Now supports
• Good Knowledge in advanced topics like IRM, BCM, HAM, SAM
• Good experience in requirement gathering, Business document creation, understanding business needs and developing solutions
• Service Portal Implementation experience.
• Experience in Install, Upgrade and maintenance of ITOM components including Mid Servers, Discovery schedules and troubleshoot discovery status for any issues.
• Good Domain knowledge in whatever been worked.
• Know basics of Discovery and CMDB
• Excellence in Workflow Management
• Performance Analytics implementation experience
• Good communication and analytical skills.
• Ability to work independently with limited supervision.
• Knowledge of the ITIL process is a plus.