Hotel Operations Manager

We're excited to unveil a fantastic opportunity to become a key part of our dynamic team as a General Manager. In this crucial position, you'll play a central role in overseeing operational efficiency, enhancing guest experiences, and steering the overall financial prosperity of our esteemed hotel.

Responsibilities

• Supervise work at all levels (receptionists, kitchen staff, maids, office employees etc.) and set clear objectives.
• Plan activities and allocate responsibilities to achieve the most efficient operating model.
• Manage budgets/expenses, analyze and interpret financial information and monitor sales and profits.
• Develop and implement an intuitive and efficient marketing strategy to promote the hotel’s services.
• Communicate with customers when appropriate (welcome them in the facilities, address their complaints, find solutions to problems, offer information etc.).
• Deal with maintenance issues, shortages in staff or equipment, renovations etc.
• Collaborate with external parties such as suppliers, travel agencies, event/conference planners etc.
• Inspect facilities regularly and enforce strict compliance with health and safety standards.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, or a related field.
• Proven experience in hotel management, with a track record of success in overseeing operations and delivering exceptional guest experiences.
• Strong leadership and management skills, with the ability to motivate and inspire a diverse team.
• Excellent communication and interpersonal skills, with the ability to interact effectively with guests, staff, and stakeholders at all levels.
• Sound financial acumen, with experience in budgeting, financial analysis, and revenue management.
• Proficiency in hotel management software and systems.
• Knowledge of health, safety, and sanitation regulations and standards.
• Detail-oriented with strong problem-solving abilities and a customer-centric mindset.