Housekeeping Supervisor - Mövenpick Resort & Residences Aqaba
Full time
at Accor Hotels
in
Qatar
Posted on September 25, 2024
Job details
Housekeeping Supervisor - Mövenpick Resort & Residences Aqaba Reliable and engaging. As a Rooms Supervisor, you will demonstrate the essence of creating an exceptional guest journey. You are committed to taking care of the guests from the moment they arrive through to their departure. What is in it for you:
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academies
- Opportunity to develop your talent and grow within your property and across the world!
- Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
- Lead and supervise the day-to-day operation of the department to ensure service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Ensure employees are informed daily about priorities to personalize service
- Service focused personality is essential
- Previous experience in a similar leadership role is an asset
- Prior experience working with Opera or a related system
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Follow daily task with room attendant.
- Ensure the room attendants are following the sequence of cleaning.
- Ensure MIP amenities are in room before guest’s arrival.
- Ensure special attention is given to MIP rooms.
- Ensure all flower arrangements look pleasant before the delivery to the rooms.
- Ensure extra bed and extra amenities are in room before the guest’s arrival.
- Conduct daily inspection of employee grooming.
- Inspect all guest rooms, corridors and stores on a daily basis to ensure the highest standard of cleanliness.
- Conduct on-the-job training for all Room Attendants.
- Maintain effective employee relations.
- Check and maintain equipment and machines used.
- Attend daily briefing with EKH/AEH in Housekeeping.
- Report any sick, irregular guest, and any stranger on guest corridors to the Housekeeper and Security Office immediately.
- Proper handover and takeover of the incoming and outgoing shifts to be handled well.
- Report all Lost & Found items to Housekeeping.
- Follow up “Do not disturb” rooms.
- Train attendants constantly, supervise work performance and working habits.
- Prepare inventory for room linen.
- Notify Housekeeper of any damage caused by guests.
- While inspecting guest rooms and other areas, there should be an eye for detail.
- Make sure trolleys are parked well in the guest corridors and while cleaning room the trolleys must be parked properly at the guest room entrance.
- Ensure punctuality, attendance and courteous attitude.
- Ensure all guest rooms are cleaned.
- Inspect all work done by Room Attendant.
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essential </li><li> Previous experience in a similar leadership role is an asset </li><li> Prior experience working with Opera or a related system </li><li> Strong interpersonal and problem solving abilities and the ability to lead by example </li></ul><p><b> Your team and working environment: </b></p><ul><li> Follow daily task with room attendant. </li><li> Ensure the room attendants are following the sequence of cleaning. </li><li> Ensure MIP amenities are in room before guest’s arrival. </li><li> Ensure special attention is given to MIP rooms. </li><li> Ensure all flower arrangements look pleasant before the delivery to the rooms. </li><li> Ensure extra bed and extra amenities are in room before the guest’s arrival. </li><li> Conduct daily inspection of employee grooming. </li><li> Inspect all guest rooms, corridors and stores on a daily basis to ensure the highest standard of cleanliness. </li><li> Conduct on-the-job training for all Room Attendants. </li><li> Maintain effective 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Hiring company
Accor Hotels
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