Customer Service Representative - Branches

Reports To Branch Manager Job Purpose Deliver high quality service to customers through providing banking services. Generic Accountabilities Generic Accountabilities are not specified for this role. Specific Accountabilities

1. Customer enquiries: Respond to customer enquiries and provide customer service and support.
2. Sales opportunities: Identify sales opportunities and pass these to the correct branch colleague.
3. Cash transactions: Process cash transactions after verifying signatures, dates, numerical amounts, account funds & ID checks.
4. Reconciliations: Perform end of day reconciliations accurately and on time.
5. Customer accounts: Receive returned cheques, new ATM cards etc., make required entries and advise customers.
6. Customer administration: Send, receive and file telex confirmations and ensure transfers are properly processed.
7. Customer records: Create, update and maintain relevant customer records ensuring that data is recorded appropriately.
8. Other: Perform any additional duties that are assigned by the Manager.

1. High quality customer service.
2. Requests/applications accurately processed.
3. Returned cheques, new ATM cards etc. handled without delay.
4. Money transfers accurately processed.
5. Successful identification of sales opportunities and transfer to a colleague.
6. Accurate records of transactions etc.
7. Compliance with operational procedures and instructions, risk policies.

1. Experience gained as part of the ABK training programme.
2. Experience of operational processes and procedures.
3. Handling customer issues and providing customer service.

1. Knowledge of products & services.
2. Understanding of customer needs.
3. High customer service level.
4. Strong communication and interpersonal skills.