Home Saudi Arabia Customer Service Specialist

Home Saudi Arabia Customer Service Specialist

Customer Service Specialist

Full time at a Laimoon Verified Company in Saudi Arabia
Posted on September 25, 2024

Job details

Key Responsibilities:- Respond to incoming customer inquiries via phone, email, and chat in a professional and timely manner- Record and maintain accurate customer information and interactions in the company database- Collaborate with other departments to resolve customer issues and escalate complex cases to the appropriate team members- Keep up-to-date on product and service knowledge in order to provide accurate and efficient solutions to customers- Identify and report any trends or recurring issues to the Customer Service Manager- Strive to meet or exceed customer satisfaction goals and targets- Provide regular feedback and suggestions for process improvements to enhance the overall customer experienceQualifications:- Bachelor's degree preferred- Minimum of 3 years of experience in a customer service role- Excellent communication skills, both written and verbal- Strong problem-solving and decision-making abilities- Proficient in Microsoft Office Suite and experience with customer service software a plus- Ability to prioritize and manage multiple tasks in a fast-paced environment- Strong attention to detail and accuracy- Ability to work independently and as part of a team

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